Hello, thank you for using Howly.
Tell me, please, do you use the Fitbit app?
yes
Could you specify the model of your Fitbit, please?
inspire 2
Tell me, please, have you installed the Tile app for it?
yes
i just installed it today
Have you set it up for your Fitbit device earlier?
no
Okay, I see
Please, try to check the Fitbit app to see the last time your device synced. If it synced recently, it's likely within the range of your phone
i still can't find it
Tell me, please, have you checked the last time of synchronization?
this morning
Please, try to take your phone to the area where you think you lost your device, maybe the area where you were this morning at the time it was synced the last time, and try to sync. If your device syncs, it's nearby
it's not working
Tell me, please, does the device sync?
yes
Okay, that`s good! It means that it is somewhere nearby
Now I recommend you use a Bluetooth locator app to help you find your Fitbit device. Tell me, please, do you use an Apple or Android phone so I can give you the name of the app that you need?
i am instaling bluetooth loactor
May I recommend you the specific app, please?
ok
what is it called
Could you specify, please, if you use an Android or Apple phone?
android
Then I would recommend you to use this app > http://goo.gl/CLyxgf
Please, install it and tell me when it is done
it is instaling now
Great! Tell me when the installation finishes, please
i have found it thank you so much for your help
Great! I am so happy to hear it.
Do you have any additional questions I can help you with?
no thanks again
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