I am trying to connect my extender, but I am not sure I am doing it correctly

I see, *****. Please specify both the brand and the model of your extender

Thank you!
What troubleshooting have you done so far?

Thank you for the details
Have you placed your extender in the same room as your WiFi router?

Please perform these steps:

1. Place your extender in the same room as your WiFi router.
   Proximity to the WiFi router is required only during the initial setup process.
2. Plug the extender into an electrical outlet.
3. Wait for the Power LED to light amber and then turn green.
   If the Power LED does not light, press the Power On/Off button on the side of the extender.

Thank you
To extend the range of your WiFi network, you must connect the extender to your existing WiFi network. You can do this in one of two ways:

1. Connect with WPS
2. Connect with web browser setup

Let me know please what option have you tried with?

Okay, thank you
*****, please press the WPS button on the extender
Let me know please if WPS LED blinks

Okay, thank you
Within two minutes, press the WPS button on your router or access point.
When the extender connects to your existing WiFi network, the WPS LED on the extender lights solidgreen and the Router LED lights
Let me know then please

Ah, I see
Please then repeat the previous steps

1. Press the WPS button on the extender
2. Within two minutes, press the WPS button on your router or access point.
3. When you press theWPS button on your router - please press and hold it for at least 10 seconds

Does WPS LED on the extender light solid green?

Okay

• Please unplug the extender and move it to a new location that is approximately halfway between your router and the area with a poor WiFi signal
• Plug in your extender and wait for the Power LED to light.
• Use the Router Link LED to help you choose a spot where the extender-to-router connection is optimal.

Then please try connecting your WiFi-enabled computer or mobile device to the extended network

• On your computer or mobile device, find and connect to a new extender WiFi network.
• The extender creates two new extender WiFi networks.
  The extender’s new WiFi network names are based on your existing WiFi network name, with _2GEXT and _5GEXT at the end of the name
  For example:
  Existing WiFi network name. MyNetworkName
  New extender WiFi network names. MyNetworkName_2GEXT and MyNetworkName_5GEXT
  Use the same WiFi password that you use for your WiFi router

Let me know if you can't find how to connect to a new wi-fi network

Okay, then please try to connect to it using the same WiFi password that you use for your WiFi router

Okay, thank you
Please try to connect to your new wi-fi connection

On your computer or mobile device, find and connect to a new extender WiFi network.
The extender creates two new extender WiFi networks.
The extender’s new WiFi network names are based on your existing WiFi network name, with _2GEXT and _5GEXT at the end of the name\

The new connection from extender?

Have you tried to connect your phone to the extender network?
If so - was it successful?

Then please try connecting your laptop
Here's how:

1. Select the Network or Wifi icon in the notification area.
2. In the list of networks, choose the network that you want to connect to, and then
   select Connect.
3. Type the security key Done

Let me know please if you have connected your laptop to a new wi-fi network from the extender

Okay, then please try to reach any website

Great to hear, *****
Is there anything else I can do for you today?