Updated: March 17, 2023
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by Bridget Stivenson
Tech Expert & Writer
419 resolved issues
Verified Expert in:
Computers, Laptops issues, Apple Mac

I am trying to arrange a swap phone under my Samsung Care plan

my subscription number is *****, every time I go into the site and submit my email address (which you have on file) I receive advice that a code has been sent to my email address to verify me. So far, I have done this 4 times and still have not received a code

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Please open your mailbox and, check all your folders, including spam, junk, social media, etc.

Customer Replay

Yes, for some reason it has been going to my Junk file, why can this be from someone like Samsung

The reason is not in Samsung, just make sure to always check your other folders, *****.

Customer Replay

Ok, I will go back and re start the exercise, thank you, over and out .

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I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?

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