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Updated: March 17, 2023
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I am trying to arrange a swap phone under my Samsung Care plan
my subscription number is *****, every time I go into the site and submit my email address (which you have on file) I receive advice that a code has been sent to my email address to verify me. So far, I have done this 4 times and still have not received a code
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Replay
*****
Nice to meet you, *****!
Please open your mailbox and, check all your folders, including spam, junk, social media, etc.
Customer Replay
Yes, for some reason it has been going to my Junk file, why can this be from someone like Samsung
The reason is not in Samsung, just make sure to always check your other folders, *****.
Customer Replay
Ok, I will go back and re start the exercise, thank you, over and out .
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
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