Updated: April 07, 2023
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by Daniel Moore
Tech Expert & Writer
1184 resolved issues

I am having a great deal of difficulty trying to remove my old card and adding a new card

Visa card that I use for Apple has been hacked. My bank will issue me with a new one soon but I have another visa that I can use.

Hello, thank you for using Howly.
Do you wish to remove the card from your Apple account?


Customer Replay


Can you access your Apple account?

Customer Replay

and add a new one
I can


  • Open the Settings app.
  • Tap your name.
  • Tap Payment & Shipping.
  • Tap Edit, tap the red Delete button, then tap Remove.
Customer Replay

payment and delivery comes up and it asks for password which I will type in
it comes up with to add and verify payment information or add new payment method. This is where it comes unstuck! It says unable to to remove because there is one active subscription
if I close it the same screen comes up

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Let's try to cancel it:

  • Open the Settings app.
  • Tap your name.
  • Tap Subscriptions
Customer Replay

My old card is greyed out and the other print is in red

Got you!
Please try to add your new payment method first.
Please follow these steps:

  1. Open the Settings app.
  2. Tap your name.
  3. Tap Media & Purchases, then tap View Account. You might be asked to sign in with your Apple ID.
  4. Tap Manage Payments.
  5. Tap Add Payment Method.
Customer Replay

There is no where to do this

*****, have you received the message with the instruction?

Customer Replay

I think I have it
It gone back to remove payment method. Yay itโ€™s worked

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I'm glad that I sort it out for you!
Now you can just remove your old payment method.

Customer Replay

thank for being patient with an old lady ๐Ÿ˜Ž

It's my pleasure to help you out! ๐Ÿ˜Š
Is there anything else I can do for you today?

Customer Replay


Well done!

Customer Replay

No thanks

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Thank you for choosing our service!
If you have any additional questions, don't hesitate to contact us anytime. Have a nice one!

Customer Replay

You as well

Thank you so much!๐Ÿ˜Š

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