Updated: March 25, 2023
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by Zachary Finkelstein
Tech Expert & Writer
774 resolved issues

I am getting an E1 error on my new bike

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
What is the model of your bike?

Customer Replay



It may be a few reasons why it is showing it:
Check if the motor wires are plugged in or check if the motor is stuck.
Check if the cables are damaged. This can cause a short circuit.

Customer Replay

How do I know if the motor is stuck?

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Can you push the pedals?

Customer Replay

The cables are fine and i can push the pedals

Ok, then please reconnect all cables and restart the bike.

Customer Replay

That worked, I restarted it after I unplugged it and plugged it back in

Is there anything else I can do for you today?

Customer Replay

Well thank you for your assistance, have a good rest of your day.

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You are welcome! Thanks!

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