Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
likewise
Could you tell me, what bike are you talking about?
where would I find the make
echelon connect?
Just to clarify, you've updated your bike and now it's asking for your serial number, is that correct?
it says it should say below but it’s not below
Could you please take a photo of that? It would really help me out
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And could you take a picture of that statement please?
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Got it
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Thanks for taking a picture of that :)
Just to clarify, you're using a tablet to connect to it, right?
Yes, the one that came with bike
And the only app that can be opened is for Echelon, right?
yes
Thanks for clarifying that
Please, try following these instructions:
It’s updating firmware
Could you take a picture of that please?
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I think it’s up and running
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Please, try selecting any of the profiles and check if it's working
Thanks so much!
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
no thank you!
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