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I am dangerously low on space
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Same here
*****, can you please explain the issue in detail?
My phone says I am dangerously low on space.
Ok, got it.
What phone do you have?
Galaxy j3
Have you tried rebooting it?
no
Try rebooting it
ok
And tell me the results
I rebooted it and now it just comes up with the regular icons.
Is the error gone already?
yes
Good!
This keeps happening, though.
*****, would you mind quoting this message?
It would help us a lot.
Do you mean just repeat that this keeps happening?
I mean what kind of text the phone shows you
Are we talking about RAM or device memory?
I'm sorry, but I don't know the difference. The text shows my files then the message about being dangerously low on space.
Okay, thanks for the information!
It's okay)
*****, do you have any apps on your phone that you don't use?
Yes, but I don't know how to get rid of them.
*****, do these steps, please:
- From a Home screen, swipe up or down from the center of the display to access the app's screen.
- Navigate Settings Settings > Apps.
- Tap the appropriate app.
- Tap UNINSTALL.
- Tap OK.
Is everything clear with the provided instruction?
I'm trying to disable gallery but when I push force stop it says it may cause errors
No, it's better not to turn off the gallery
This is a system application
*****, do you have a lot of pictures?
No. I'm now trying to force stop My Files.
This is also a system applicationL
*****, please tell me, have you downloaded any applications?
Yes, expensify.
Do you use it?
Yes. How about SIM toolkit?
Please look for the applications you downloaded and do not use
How about email home?
*****, do you use it?
I use my email, yes
If not, delete it.
I'll leave it.
Are you about this chat room?
No.
Will you leave email home?
Yes
ok, you can delete it.
Can I still access my email on my phone?
You can do it using browser
ok
can i delete samsung members v1
Look for more apps that you can uninstall, you need to free up space on your phone.
Yeah, you can try
I'm down to bare bones on my apps
Is there still an error?
Not yet.
Ok, noticed.
Do one more action please
Open Apps > Settings > Storage.
From the Internal Storage or the SD Card section, view the remaining space (under Available) and tell me what you see.
When I press storage, nothing under available comes up. I hit storage and pressed clean now. It now says 100 mb has been cleared.
Ok, good!
It also says available space 3.6 GB. Is that good?
Try restarting your phone again and see if you get the error
ok
Keep me posted!
I am not getting the message.
Good!
You don't get a code?
No, no code
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
No, thanks for fixing it, Thomas!
We are glad that you have resolved your issue using Howly!
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