Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
Customer Reply
Same here
*****, can you please explain the issue in detail?
Customer Reply
My phone says I am dangerously low on space.
Ok, got it.
What phone do you have?
What phone do you have?
Customer Reply
Galaxy j3
Have you tried rebooting it?
Customer Reply
no
Try rebooting it
Customer Reply
ok
And tell me the results
Customer Reply
I rebooted it and now it just comes up with the regular icons.
Is the error gone already?
Customer Reply
yes
Good!
Customer Reply
This keeps happening, though.
*****, would you mind quoting this message?
It would help us a lot.
It would help us a lot.
Customer Reply
Do you mean just repeat that this keeps happening?
I mean what kind of text the phone shows you
Are we talking about RAM or device memory?
Are we talking about RAM or device memory?
Customer Reply
I'm sorry, but I don't know the difference. The text shows my files then the message about being dangerously low on space.
Okay, thanks for the information!
It's okay)
*****, do you have any apps on your phone that you don't use?
It's okay)
*****, do you have any apps on your phone that you don't use?
Customer Reply
Yes, but I don't know how to get rid of them.
*****, do these steps, please:
1. From a Home screen, swipe up or down from the center of the display to access the apps screen.
2. Navigate: Settings Settings > Apps.
3. Tap the appropriate app.
4. Tap UNINSTALL.
5. Tap OK.
Is everything clear with the provided instruction?
1. From a Home screen, swipe up or down from the center of the display to access the apps screen.
2. Navigate: Settings Settings > Apps.
3. Tap the appropriate app.
4. Tap UNINSTALL.
5. Tap OK.
Is everything clear with the provided instruction?
Customer Reply
I'm trying to disable gallery but when I push force stop it says it may cause errors
No, it's better not to turn off the gallery
This is a system application
*****, do you have a lot of pictures?
This is a system application
*****, do you have a lot of pictures?
Customer Reply
No. I'm now trying to force stop My Files.
This is also a system applicationL
*****, please tell me, have you downloaded any applications?
*****, please tell me, have you downloaded any applications?
Customer Reply
Yes, expensify.
Do you use it?
Customer Reply
Yes. How about SIM toolkit?
Please look for the applications you downloaded and do not use
Customer Reply
How about email home?
*****, do you use it?
Customer Reply
I use my email, yes
If not, delete it.
Customer Reply
I'll leave it.
Are you about this chat room?
Customer Reply
No.
Will you leave email home?
Customer Reply
Yes
ok, you can delete it.
Customer Reply
Can I still access my email on my phone?
You can do it using browser
Customer Reply
ok
👍
Customer Reply
can i delete samsung members v1
Look for more apps that you can uninstall, you need to free up space on your phone.
Yeah, you can try
Yeah, you can try
Customer Reply
I'm down to bare bones on my apps
Is there still an error?
Customer Reply
Not yet.
Ok, noticed.
Do one more action please
Open Apps > Settings > Storage.
From the Internal Storage or the SD Card section, view the remaining space (under Available) and tell me what you see.
Do one more action please
Open Apps > Settings > Storage.
From the Internal Storage or the SD Card section, view the remaining space (under Available) and tell me what you see.
Customer Reply
When I press storage, nothing under available comes up. I hit storage and pressed clean now. It now says 100 mb has been cleared.
Ok, good!
Customer Reply
It also says available space 3.6 GB. Is that good?
Try restarting your phone again and see if you get the error
Customer Reply
ok
Keep me posted!
Customer Reply
I am not getting the message.
Good!
You don't get a code?
You don't get a code?
Customer Reply
No, no code
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
Customer Reply
No, thanks for fixing it, Thomas!
We are glad that you have resolved your issue using Howly!
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