
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****

Nice to meet you, *****!
Please, Check your network's settings to ensure you're using the correct wireless password.
Make note of both the wireless password and security type. Both need to be entered correctly into the Wii Settings.
Please, Check your network's settings to ensure you're using the correct wireless password.
Make note of both the wireless password and security type. Both need to be entered correctly into the Wii Settings.
Customer Reply
The password is correct. I tried all of the security types. None have worked

I see, then please Power cycle your router and modem, and then try again.
Customer Reply
Okay doing that now

Good
Customer Reply
My router is currently turning back on
My Wii is still not connecting and showing the same error
My Wii is still not connecting and showing the same error

Ok, try to change your router's channel setting to 1 or 11
Customer Reply
How do I do that

You need to access the router setting page. Please provide me with the model.
Customer Reply
Will this mess up anything else connected to my router

No

Thanks
To login to Arris TG1682G Router, Open your web browser and type the default IP Address 10.0.0.1 in the address bar
You should now see the router login page with 2 text fields where you can type a username and a password
The default username for your Arris TG1682G router is admin and the default password is password
To login to Arris TG1682G Router, Open your web browser and type the default IP Address 10.0.0.1 in the address bar
You should now see the router login page with 2 text fields where you can type a username and a password
The default username for your Arris TG1682G router is admin and the default password is password
Customer Reply
Done

Type-in the username & password, hit "Login" and now you should see the Arris TG1682G router control panel
Customer Reply
Okay

Look for - Gateway (found in the left hand side menu bar) , and click on it
Look for - Connection (found in the left hand side menu bar) , and click on it
Look for - WiFi (found in the left hand side menu bar), and click on it
Look for - Connection (found in the left hand side menu bar) , and click on it
Look for - WiFi (found in the left hand side menu bar), and click on it
Customer Reply
Okay
I'm waiting for further instructions
I'm waiting for further instructions

Have you found it?
Oh, ok
Oh, ok
Customer Reply
I don't see where to change my router settings to 11 but I'm at the page you told me
Customer Reply
Visitor uploaded: Image.jpg
Type: image/jpeg
Size: 3060748
Type: image/jpeg
Size: 3060748

Thanks, for the screenshot
Please click more at the top right
Please click more at the top right
Customer Reply
Done
Do you want to see that to
Do you want to see that to

Yes, please
Customer Reply
Visitor uploaded: Image.jpg
Type: image/jpeg
Size: 3217623
Visitor uploaded: Image.jpg
Type: image/jpeg
Size: 3323447
Type: image/jpeg
Size: 3217623
Visitor uploaded: Image.jpg
Type: image/jpeg
Size: 3323447

Click edit for the 2,4 GHz network
Customer Reply
Done

From there change Channel from Auto to 1.
Customer Reply
Done
Hit save
Hit save

Yes
Customer Reply
Okay done. Loading

Great, for the 5GHz network set Channel to 11
Customer Reply
That is not an option. The lowest is 36

OK then set it to 36
Customer Reply
Okay
Done
Done
Okay done
Sorry my phone fritzed
Done
Done
Okay done
Sorry my phone fritzed

No worries, good
Please send me a screenshot, after you press Edit for 2,4Ghz network.
Please send me a screenshot, after you press Edit for 2,4Ghz network.
Customer Reply
Visitor uploaded: Image.jpg
Type: image/jpeg
Size: 2603457
Type: image/jpeg
Size: 2603457

Set Channel Bandwith to 20/40
Mode to 802.11b
And hit Save
Mode to 802.11b
And hit Save
Customer Reply
Done
It works now!
It works now!

Oh, great!
Have we resolved your issue?
Have we resolved your issue?
Customer Reply
Yes

Great!
Is there anything else I can do for you today?
Is there anything else I can do for you today?
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