Hello, thank you for using Howly, my name is Vitalii. I’ll be happy to help you out! May I ask your name?
Nice to meet you, *****!
Nice to meet you
What is the model of your tablet?
I bought it thru T Mobil but it's been down so long I don't know. I'm thinking it's a sansong
Ok, thank you for the information
Is the tablet's battery charged now?
It will not let me select that option
What do you see on the screen when you follow the instructions?
There's a list of options. The top list is in yellow with
And the bottom in blue, the blue gas the optio you suggest
Are you sure that your tablet is Samsung? Could you please specify which model? What is it written on the back of the tablet?
It said Alcatel when it started sorry
Thank you for clarification
You ask the right question for this rookie
No worries, we will get it fixed
Welcome I'm waiting right here
There are so many different options for different models. Could you check what is written on the back of your tablet?
What about front?
Just that Alcatel word at start up other then that I can't find a thing written anywhere
Let's try if you see the factory reset if we do this:
Yes I just did that and hit what you want. No response
Did you highlight it?
Is it just not working?
Which button are you using to confirm it?
At the bottom it reads, enabled is ok...
Could you send me a picture?
Enable ADB IS OK
I'm sorry I'm not skilled enough
Please navigate to ADB using the volume buttons and press power button to confirm it
It also reads use up down volume and power key. Should I try using the power key to select
Now it gave me me a different. Screen. It wants to know if I need to reboot
Please try to reboot
OK I'm back to the t Mobil screen
It reads. Start Bd now reads , set connection
Can you please confirm that you've selected Wipe data/Factory reset option? Like on this picture:
Good. Now after reboot you need to set up the tablet as a new one
Underneath theSet Conn. It reads tMobil US and fast T Mobil .com. and on the bottom of screen is. OK. Hit that?
This next screen is is reading, copy apps & Data. Hit that?
I'm hooked up to my wi fi now
Now the stupid piece is asking for my previous pattern
It gave me a go thru goggle option so I'm doing that
Oh, that's good
It reads, like you got me thru it Felix, I'm grateful brother
You are very welcome!
I'm in awe of your patience and skills. Thankyou
I am so pleased to see your issue got resolved!
What about starting a discussion? Be the first to share your thoughts!