Created: October 17, 2022

How do I recover a forgotten password for my tablet

Last Edit: November 20, 2022
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Hello, thank you for using Howly, my name is Vitalii. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Nice to meet you, *****!
Customer Reply
Nice to meet you
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
What is the model of your tablet?
Customer Reply
I bought it thru T Mobil but it's been down so long I don't know. I'm thinking it's a sansong
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Ok, thank you for the information
Is the tablet's battery charged now?
Customer Reply
Yes
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Very good
Please turn it off now if it's turned on
Press and hold the Volume Up and Power buttons.
Continue to hold Volume Up and Power buttons until the Android Recovery screen appears  then release both buttons.
From the Android Recovery screen, select Wipe data/factory reset.
Select Yes.
Customer Reply
It will not let me select that option
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
What do you see on the screen when you follow the instructions?
Customer Reply
There's a list of options. The top list is in yellow with
And the bottom in blue, the blue gas the optio you suggest
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Are you sure that your tablet is Samsung? Could you please specify which model? What is it written on the back of the tablet?
Customer Reply
It said Alcatel when it started sorry
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Thank you for clarification
Customer Reply
You ask the right question for this rookie
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
No worries, we will get it fixed
Customer Reply
Welcome I'm waiting right here
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Thank you
There are so many different options for different models. Could you check what is written on the back of your tablet?
Customer Reply
Nothing there
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
What about front?
Customer Reply
Just that Alcatel word at start up other then that I can't find a thing written anywhere
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Let's try if you see the factory reset if we do this:
Turn your tablet off.
Hold the volume down key.
Turn your tablet on.
Press the volume up key.
Using the volume down key, highlight Wipe data/factory reset.
Press the power key to select Wipe data/factory reset.
Customer Reply
Yes I just did that and hit what you want. No response
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Did you highlight it?
Customer Reply
Yes
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Is it just not working?
Customer Reply
Yes
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Which button are you using to confirm it?
Customer Reply
At the bottom it reads, enabled is ok...
Adb
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Could you send me a picture?
Customer Reply
Enable ADB IS OK
I'm sorry I'm not skilled enough
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
No worries
Please navigate to ADB using the volume buttons and press power button to confirm it
Customer Reply
It also reads use up down volume and power key. Should I try using the power key to select
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Yes, please
Customer Reply
Now it gave me me a different. Screen. It wants to know if I need to reboot
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Please try to reboot
Customer Reply
Okay i
OK I'm back to the t Mobil screen
It reads. Start Bd now reads , set connection
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Can you please confirm that you've selected Wipe data/Factory reset option? Like on this picture:
Customer Reply
Exactly right
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Good. Now after reboot you need to set up the tablet as a new one
Customer Reply
Underneath theSet Conn. It reads tMobil US and fast T Mobil .com. and on the bottom of screen is. OK. Hit that?
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Sure
Customer Reply
This next screen is is reading, copy apps & Data. Hit that?
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Yes
Customer Reply
I'm hooked up to my wi fi now
Now the stupid piece is asking for my previous pattern
It gave me a go thru goggle option so I'm doing that
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Oh, that's good
Customer Reply
It reads, like you got me thru it Felix, I'm grateful brother
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Awesome news!
You are very welcome!
Customer Reply
I'm in awe of your patience and skills. Thankyou
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
I am so pleased to see your issue got resolved!