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How do I reconnect the internet to my tv
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
What's the brand and model of the tv?
I have changed internet address and disconnected the one on tv and it shows as disconnected but can’t reconnect to that address or connect to the new on
Visitor uploaded: image.png
Type: image/png
Size: 5677321
I want to send an image from the back of my Tv but it’s not sending
Noted.
that’s all you have been saying to me
Can you send it to help@howly.com?
Have done so
I don't seem to have received it yet
Could you just type it in here?
I’ll resend it
I believe it reads Kogan at the top of the sticker
Model number is
kaled55tu9210ska
Thank you *****!
Did it used to be connected to your Wi-Fi?
yes it did and I told it to forget that network and it won’t connect to any
Does your Wi-Fi network still show up in the list of available networks?
No I have tried adding it and it tells
me it can’t find it
so can’t get Netflix or Stan or anything
Is you router powered up and running?
I mean, could your Wi-Fi actually be down?
yes the iPads and phones have connected to it it’s a netgear
no it’s not down
it’s net gear m6pro
Are there a lot of other networks available in your vicinity?
Does your TV show a long list of other networks?
it picks up three that are all locked around here
Understood.
Have you tried powering off your TV, then unplugging it for 30 seconds, and then plugging it back in?
yep and the tried a reset
Have you tried the same thing with your router?
I will do that now as it’s new didn’t do that just tried to connect
If you lose me in the process, simply refresh or re-open Howly in your browser tab
ok turned and unplugged everything
internet was working on Foxtel but not the tv
Ok so turning everything back on now
telling me unable to access the internet
Is that what your TV is showing?
Yes
i have just tried adding network and it wants a type of security what should I put in
none, wow, wow/wpa2psk
wep
WPA2 is the most often used one, but if it 's not being discovered, it is unlikely to help
I’m have put that in and now atill
waiting
It couldn’t find net work!!!
I see
Let us try and connect it via WPS
Ok
Please carry out the following steps:
Ok
- From the home screen of your M6 Pro router, select Settings.
- Then, select Security.
- Select WPS.
- Select Pair with (network name).
The default network name will begin with ATT-WIFI.
Now, you need to enter NETWORK SETUP on your Kogan TV
Look for an option titled CONNECT WITH WPS
Router says unable to pair ?
The listening period must have expired
Could you tell me what you see in the Network Settings menu on your TV?
Is there a CONNECT WITH WPS in there?
It gives me the option now to pick it up with limited connection it is now on the list
Please select that option
y
Fingers crossed
noooooooo it says try again
Please tap PAIR WITH on your router's display, and then immediately try again on your TV
yeah !!!!! It worked after I redid it !!!
Yeehaw! 🙂
Thank you so much it has been so frustrating and time consuming
Thank you for bearing with me all along, *****!
your welcome
Is there anything else I can do for you today?
No thanks for your help enjoy the rest of your day
Thank you and wish you a great day, too
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