How do I receive emails again on my mobile phone?
Short summary:
- Open the Outlook app on your mobile phone.
- If you are not logged into your account, click on "Add Account".
- If you see the message "This is already a Microsoft account. Please try a different email address" when adding your email account, try to use a different email address or re-install the app.
- If you cannot add your email account to the app, try to re-install the app by going to Google Play or using the link https://play.google.com/store/apps/details?id=com.microsoft.office.outlook&hl=uk&gl=US and clicking "Uninstall", then install it back.
- After the app is re-installed, try to add your email account again.
- Once your email account is added successfully, you should be able to receive emails on your mobile phone.
Hello, thank you for using Howly.
Please tell me, what do you see when you open the Outlook app on your phone?
Welcome to outlook add account
Got it, it means you are not logged into your account
Please click on add account
it says this is already a microsoft account please try a different email
Do you have a chance to send me a screenshot of your screen?
sorry noy
That's okay, we can try to solve the problem without a screenshot
Can you please tell me if you see any other options when you open the Outlook app?
I have added another email address recently but not used it yet. It is *****@outlook.com
Have you added this email to your account in the app?
I have tried but without success
Got it. Please tell me the model of your phone
Galaxy A 20
Thank you
Please tell me, when you open the application, do you see this screen?
no
Are there any buttons?
designed to work with your favourite samsung devices. Add account
Create new account
Could you please try to click on 'Add account' and try to use *****@outlook.co.nz e-mail again? There may a technical error.
same message
*****@outlook.co.nzi is already a Microsoft account.Please try a different email address
Got it!
Could you please try to re-install the app on your phone?
In order to do that, please go to Google Play or use the link https://play.google.com/store/apps/details?id=com.microsoft.office.outlook&hl=uk&gl=US and click 'Uninstall' then after the process is done, please install it back.
50% atm
Ok its open again
Perfect!
Please try again to add your account.
Seems like I am in at last!! Thank you
You are always welcome!
Is there anything else I can do for you today?
No thank you very much.
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If you have any additional questions, don't hesitate to contact us anytime. Have a nice one!
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