Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Can you specify the brand and the model of your phone, please?
iphone 11
Do you mean that you don't hear any sounds on that phone?
no ringing when someone calls
Ok, got it
Please, try this way:
Go to Settings > Sounds (or Settings > Sounds & Haptics), and drag the Ringer and Alerts slider back and forth a few times.
It didn't work
Please clarify, do you mean that you do not hear the sound at all?
yes
Got it
Can you check, if your iPhone is in ring mode by the Ring/Silent switch towards the screen? You'll find this switch on the top-left side of your iPhone, above the volume buttons.
It’s not exactly a button.I see what you’re talking about but it doesn’t do anything when I push it it is red
Would be really helpful if you could provide me with a screenshot.
how
It either was open and I closed it
Can you please, open the picture below and make sure, that all switches are on, the sound bar toggle is at least in the middle and that you have a ringtone?
It was on silent mode now it is ringing. Thank you for all your help
Is there anything else I can do for you today?
Not yet lol. This is my first iPhone and it’s pretty complicated to learn
Well, if you will have any questions, don't hesitate to ask!
ok thank you
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime.
ok thanks again
Thank you! Have a nice day!
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