Hello, thank you for using Howly.
What fall app did you use on your Galaxy Watch?
Or do you mean the Galaxy Wearable app?
the one in the emergency on the galaxy wearable app
yes
Got it.
Could you please open this app, then:
where is sos
i am in advanced settings
Are you sure you want to completely disable this feature?
In general, the function should work in such a way that your watch will alert you within 60 seconds with a pop-up, sound, and vibration.
BUT you should be able to cancel the alert or swipe to send an SOS immediately.
If you were unable to cancel the alert, we can try to update apps, phone, watches, etc.
What do you think?
safety and emergency has make sos with home key
and sos call to
Do you mean "when home key is pressed 3 time" option is turned on?
yes. but it keeps going not constantly. Randomly
to cancel you press the top outer button on the phone?
thats to locate you
To turn SOS off you can just:
that did't work at the time. where is stop sharing?
i tapped it to off on the sos home key
Do you still see the "SOS" icon on your watch screen?
it says location sharing stopped but would that mean alerts to them too
should i clear all where the trash can appears
i hit it and the red dot disappeared
If you followed the instructions exactly, the alerts will stop being sent.
thanks
If you mean clear notification, yes you can clear it, but it shouldn't affect your issue. I mean it doesn't affect whether your notifications are sent or not.
Okay, please clarify if you wanted to disable this feature completely or just so that only this time the person stops receiving notifications.
completely
Got it
In this case, you can tap Watch settings, tap Advanced or Advanced features, and then tap SOS.
And just turn these 2 options off like it's shown on the screenshot below.
on phone?
Yes, in your Galaxy Wearable app.
i already turned the hard fall off
Okay, your SOS function is disabled now. Don't worry it won't be able to send messages to your emergency contacts if you won't change it in your settings.
Do you have any additional questions I can help you with?
no thanks
Got you.
Thank you for chatting with us today!
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you too
Thank you :)
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