Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
Are you trying to access your hacked Facebook account?
Are you trying to access your hacked Facebook account?
Customer Reply
How do I get my login code for my fb it said I had to get it thru authentication app or something
Yes
My fb is hacked
Yes
My fb is hacked
Are you trying to access it through web browser or Facebook mobile app?
Yes, you need a 3rd party auth app like Google authenticator
Yes, you need a 3rd party auth app like Google authenticator
Customer Reply
Thru fb mobile app
Do you remember the email or phone number associated with the account?
Customer Reply
My phone #
Can you put it here?
Customer Reply
I put that in and created a new pw and all but it's sayin in need a login code thru authentication app or something
*****
*****
I would recommend the following steps to regain access to your account:
1. Make sure you’re connecting from the Wi-Fi network and device you normally use. Please, visit log in page and press “Forgotten password” button
2. Find your account by searching for your phone number or email address.
3. Send a recovery code to your phone or email address.
4. Enter the code carefully, without spaces or other symbols and press "Continue"
1. Make sure you’re connecting from the Wi-Fi network and device you normally use. Please, visit log in page and press “Forgotten password” button
2. Find your account by searching for your phone number or email address.
3. Send a recovery code to your phone or email address.
4. Enter the code carefully, without spaces or other symbols and press "Continue"
Customer Reply
Ok let me see
I'm gonna try that and I will get back to you thank you very much
I'm gonna try that and I will get back to you thank you very much
Take your time
Is everything clear with the provided instruction?
Is everything clear with the provided instruction?
Customer Reply
Your the best I got in thank you so much
You're most welcome! Make sure to make a secure password :)
We are glad that you have resolved your issue using Howly!
We are glad that you have resolved your issue using Howly!
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