Hello, thank you for using Howly.
Tell me please, is that a new HP printer?
no
Okay, could you please tell me what has happened before, that you are trying to connect it again?
I have changed my router so my wifi changed but i do not know how to check the printer The printer on off button flashes and i cant print anything
Why is the power button flashing?
It signals that the printer is not ready to print.
I have done diagnostic on printer and it says good.
Is your old router turned off already?
yes
Okay.
Are you usually printing from your laptop?
my laptop ,ipad, and iphone
Tell me please the Brand and Model of your new router.
ARRIS-95C1
Tell me please what button number is flashing from the following picture?
there is no display on the printer just yellow in/off button flashing
I understand there is no display, just needed to know what indicator is flashing.
ON/OFF button
Do you mean the power button on the front side, right?
yes
Please follow these steps to power cycle your
printer:
Keep me posted on how it is going, please.
The wifi button flashing blue power button solid
wifi solid blue power button flashing again
Okay, then we really need to set up a new WiFi network.
Please follow these steps (read all the instructions first):
Tell me when it's done, please.
its working
Good!
Is your printer working now too?
YES THANK YOU
Great!
Is there anything else I can do for you today?
NO THANK YOU
Okay got you :)
Thank you for chatting with us today!
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