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How can I unlock my iphone
Hello, thank you for using Howly.
What do you see on the screen of your phone right now?
slide to power off and a allow device to access notification
When you drag the slider to the right side, doesn't it move?
no . everything is frozen
Have you tried to press the Power button to turn off the screen?
Yes. I am afraid to send an emergency alarm
the X is also frozen
Is there anything besides the slider and the X button?
Just an "Allow this device to access photos and videos" notification. I was trying to sync my phone to retrieve my iTunes
Did you connect it to your computer?
Yes
Okay, have you tried to click "Allow"?
Yes. It kept coming back on and now it is frozen as well
Have you tried to disconnect it from your computer?
It is disconnected now. I was trying to turn my phone off to start again and somehow it has locked
Is it frozen if disconnected?
Yes. It was disconnected before I tried to power off.
Could you try these steps, please?
- Press and quickly release the volume up button.
- Press and quickly release the volume down button.
- Press and hold the power button.
- When the Apple logo appears, release the power button.
Nothing
May I know your iPhone model, please?
I'm not sure. It's not the latest
I bought it abour a year ago
In this case, I recommend that you contact Apple support directly. Please, follow these steps:
- Open this link: https://getsupport.apple.com/products and choose "iPhone"
- Choose "Repairs & Physical Damage"
- Choose "Device slow or unresponsive to touch"
- Here you can find a local repair service or scroll down to the very bottom and click "Call" or "Chat"
OK Thank you
You are welcome!
Can I help you with anything else?
I just saw it there It's an iphone 11
Do I still need to go to apple
Yes, please
OK
Thank you!
Please, let me know if you can't find it
Will do
Their chat isn't working, and they put up a notification to bring it for repair
There is a Call request icon right near the Chat icon, do you see it?
Yes. I will call them. There is no place in Rotorua listed as an Apple repair place.
Okay, thank you
Can I help you with anything else at this moment, *****?
HEY WAIT
I tried the steps you first showed me and it worked!!
Do you mean the hard reset with the Volume and Power buttons?
Press and quickly release the volume up button.
YIPPEE Thanks so much
Nice!
Do you have any other tech-related issues?
Not at the mo. Hopefully I can retrieve all my itunes and sync them.
Cheers. Did the thumbs up
If you have any difficulties with the sync, please, contact us, we are available 24/7! Thank you for rating me as good!
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