Updated: April 13, 2023
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by Vitalii Yovko
Tech Expert & Writer
648 resolved issues

How can I unlock my iphone

The screen is frozen

Hello, thank you for using Howly.
What do you see on the screen of your phone right now?

Customer Replay

slide to power off and a allow device to access notification

When you drag the slider to the right side, doesn't it move?

Customer Replay

no . everything is frozen

Have you tried to press the Power button to turn off the screen?

Customer Replay

Yes. I am afraid to send an emergency alarm
the X is also frozen

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Is there anything besides the slider and the X button?

Customer Replay

Just an "Allow this device to access photos and videos" notification. I was trying to sync my phone to retrieve my iTunes


Did you connect it to your computer?

Customer Replay


Okay, have you tried to click "Allow"?

Customer Replay

Yes. It kept coming back on and now it is frozen as well

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Have you tried to disconnect it from your computer?

Customer Replay

It is disconnected now. I was trying to turn my phone off to start again and somehow it has locked

Is it frozen if disconnected?

Customer Replay

Yes. It was disconnected before I tried to power off.

Top answer

Could you try these steps, please?

  1. Press and quickly release the volume up button.
  2. Press and quickly release the volume down button.
  3. Press and hold the power button.
  4. When the Apple logo appears, release the power button.
Customer Replay


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May I know your iPhone model, please?

Customer Replay

I'm not sure. It's not the latest
I bought it abour a year ago

Top answer

In this case, I recommend that you contact Apple support directly. Please, follow these steps:

  1. Open this link: https://getsupport.apple.com/products and choose "iPhone"
  2. Choose "Repairs & Physical Damage"
  3. Choose "Device slow or unresponsive to touch"
  4. Here you can find a local repair service or scroll down to the very bottom and click "Call" or "Chat"
Customer Replay

OK Thank you

You are welcome!
Can I help you with anything else?

Customer Replay

I just saw it there It's an iphone 11
Do I still need to go to apple

Yes, please

Customer Replay


Thank you!
Please, let me know if you can't find it

Customer Replay

Will do
Their chat isn't working, and they put up a notification to bring it for repair

There is a Call request icon right near the Chat icon, do you see it?

Customer Replay

Yes. I will call them. There is no place in Rotorua listed as an Apple repair place.

Okay, thank you
Can I help you with anything else at this moment, *****?

Customer Replay

I tried the steps you first showed me and it worked!!

Do you mean the hard reset with the Volume and Power buttons?

Customer Replay

Press and quickly release the volume up button.
YIPPEE Thanks so much

Do you have any other tech-related issues?

Customer Replay

Not at the mo. Hopefully I can retrieve all my itunes and sync them.
Cheers. Did the thumbs up

If you have any difficulties with the sync, please, contact us, we are available 24/7! Thank you for rating me as good!

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