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How can I unlock a samsung
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
I will be happy to help you, however, I need more details. Is the issue with the lock screen passcode?
Yes its passcode
Please clarify were you locked out from your Samsung mobile phone?
Yes
Okay
Can you please specify the model of your Samsung?
I'm not sure...
I see
What troubleshooting have you done so far?
I can't unlock it and don't remember the passcode
In this case you will need to perform hard reset for your phone
I took out the Sim card and tried to restart
But please note this procedure may erase all the data on your phone
Ok how do I do the hard reset?
To provide you with the correct instructions I would like to know the model of your phone
Do you have an original package from it? You may check the model then on the box
I don't have the box...I think its a Samsung A7
Okay
Ok
Thank you
- First turn off your Samsung Galaxy A7 completely.
If you can not unlock the screen, press and hold the power button for about 20 seconds and the phone will turn off. - Keep holding on volume down and power keys together for a few seconds.
In some devices according to the Android version the combination can be the power key and the volume key up. - When the Samsung logo is displayed, release the buttons.
- Move through the menu with the volume up and volume down keys until you reach the “Recovery Mode” option and press the power button to access.
Let me know when you are done with all four steps
It's Galaxy A21
Thank you for the details *****
- Ensure the device is powered off.
- Simultaneously press and hold the Volume Up and Power buttons until the device vibrates and the Android Recovery screen appears then release all buttons.
Allow up to 30 seconds for the recovery screen to appear.
*****, let me know please when you see recovery screen
It's turns back on but it goes to the lock screen
Please let me know how many seconds did you hold the Volume Up and Power buttons?
You should keep holding those buttons at least 10 seconds. Sometimes it may take up to 30 seconds
10 secs
I'll send you the pic of recovery screen in this chat.
Please keep holding the buttons till such a screen shows up
Have you tried once again to reach recovery screen with the instructions provided above?
I did twice it keeps going back to lock screen
Was your phoned turned off before pressing those buttons?
Oh no...let me try again..
Sure, please try
Here's a friendly reminder
- Ensure the device is powered off.
- Simultaneously press and hold the Volume Up and Power buttons until the device vibrates and the Android Recovery screen appears then release all buttons.
Allow up to 30 seconds for the recovery screen to appear.
Ok I got the screen now
Good to hear *****
From the Android Recovery screen, select Wipe data/factory reset.
- Utilize the Volume buttons to cycle through the available options and the Power button to select.
Please check the image I'll share in this chat in a seconds
Let me know when you are there
It's done and what do I do
Select Factory data reset.
- Allow several seconds for the factory data reset to complete.
Press power button to select
I did
Okay
Select Reboot system now.
Allow several minutes for the reboot process to complete.
Please see the image
Have you selected "Reboot system now" option?
I did...
Did the phone reboot itself?
Yes it did
Please turn on the phone if it's turned off
It's on
Does it ask you for a passcode?
No it says checking info
Okay, please wait till the check is over
thank you
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