Created: January 14, 2023

How can I unlock a samsung

Last Edit: January 14, 2023
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Samanta Jones
Samanta Jones Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Samanta Jones
Samanta Jones Tech Expert & Writer
Nice to meet you, *****!
I will be happy to help you, however, I need more details. Is the issue with the lock screen passcode?
Customer Reply
Yes its passcode
Samanta Jones
Samanta Jones Tech Expert & Writer
Please clarify were you locked out from your Samsung mobile phone?
Customer Reply
Yes
Samanta Jones
Samanta Jones Tech Expert & Writer
Okay
Can you please specify the model of your Samsung?
Customer Reply
I'm not sure...
Samanta Jones
Samanta Jones Tech Expert & Writer
I see
What troubleshooting have you done so far?
Customer Reply
I can't unlock it and don't remember the passcode
Samanta Jones
Samanta Jones Tech Expert & Writer
In this case you will need to perform hard reset for your phone
Customer Reply
I took out the Sim card and tried to restart
Samanta Jones
Samanta Jones Tech Expert & Writer
But please note this procedure may erase all the data on your phone
Customer Reply
Ok how do I do the hard reset?
Samanta Jones
Samanta Jones Tech Expert & Writer
To provide you with the correct instructions I would like to know the model of your phone
Do you have an original package from it? You may check the model then on the box
Customer Reply
I don't have the box...I think its a Samsung A7
Samanta Jones
Samanta Jones Tech Expert & Writer
Okay
Customer Reply
Ok
Samanta Jones
Samanta Jones Tech Expert & Writer
Thank you
1- First turn off your Samsung Galaxy A7 completely.
If you can not unlock the screen, press and hold the power button for about 20 seconds and the phone will turn off.
2- Keep holding on volume down and power keys together for a few seconds.
In some devices according to the Android version the combination can be the power key and the volume key up.
3- When the Samsung logo is displayed, release the buttons.
4- Move through the menu with the volume up and volume down keys until you reach the “Recovery Mode” option and press the power button to access.
Let me know when you are done with all four steps
Customer Reply
It's Galaxy A21
Samanta Jones
Samanta Jones Tech Expert & Writer
Thank you for the details *****
1. Ensure the device is powered off.
2. Simultaneously press and hold the Volume Up and Power buttons until the device vibrates and the Android Recovery screen appears then release all buttons.
Allow up to 30 seconds for the recovery screen to appear.
*****, let me know please when you see recovery screen
Customer Reply
It's turns back on but it goes to the lock screen
Samanta Jones
Samanta Jones Tech Expert & Writer
Please let me know how many seconds did you hold the Volume Up and Power buttons?
You should keep holding those buttons at least 10 seconds. Sometimes it may take up to 30 seconds
Customer Reply
10 secs
Samanta Jones
Samanta Jones Tech Expert & Writer
I'll send you the pic of recovery screen in this chat.
Please keep holding the buttons till such a screen shows up

Have you tried once again to reach recovery screen with the instructions provided above?
Customer Reply
I did twice it keeps going back to lock screen
Samanta Jones
Samanta Jones Tech Expert & Writer
Was your phoned turned off before pressing those buttons?
Customer Reply
Oh no...let me try again..
Samanta Jones
Samanta Jones Tech Expert & Writer
Sure, please try
Here's a friendly reminder
1. Ensure the device is powered off.
2. Simultaneously press and hold the Volume Up and Power buttons until the device vibrates and the Android Recovery screen appears then release all buttons.
Allow up to 30 seconds for the recovery screen to appear.
Customer Reply
Ok I got the screen now
Samanta Jones
Samanta Jones Tech Expert & Writer
Good to hear *****
From the Android Recovery screen, select Wipe data/factory reset.
- Utilize the Volume buttons to cycle through the available options and the Power button to select.
Please check the image I'll share in this chat in a seconds
Let me know when you are there
Customer Reply
It's done and what do I do
Samanta Jones
Samanta Jones Tech Expert & Writer
Select Factory data reset.
- Allow several seconds for the factory data reset to complete.
Press power button to select
Customer Reply
I did
Samanta Jones
Samanta Jones Tech Expert & Writer
Okay
Select Reboot system now.
Allow several minutes for the reboot process to complete.
Please see the image

Have you selected "Reboot system now" option?
Customer Reply
I did...
Samanta Jones
Samanta Jones Tech Expert & Writer
Did the phone reboot itself?
Customer Reply
Yes it did
Samanta Jones
Samanta Jones Tech Expert & Writer
Please turn on the phone if it's turned off
Customer Reply
It's on
Samanta Jones
Samanta Jones Tech Expert & Writer
Does it ask you for a passcode?
Customer Reply
No it says checking info
Samanta Jones
Samanta Jones Tech Expert & Writer
Okay, please wait till the check is over
Customer Reply
 thank you

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