Created: November 25, 2022

How can i getthe frozen off my ohone

Last Edit: November 25, 2022
Peter Davis
Peter Davis Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Peter Davis
Peter Davis Tech Expert & Writer
Nice to meet you, *****!
Customer Reply
nice meet u
Peter Davis
Peter Davis Tech Expert & Writer
Could you clarify what happened to your phone, please?
Customer Reply
my phone is frozen the screen
Peter Davis
Peter Davis Tech Expert & Writer
Is it turned on now?
Or is it a black screen?
Customer Reply
its on it wont let me turn it off
no
Peter Davis
Peter Davis Tech Expert & Writer
Okay, may I know your phone model, please?
Customer Reply
*****
Peter Davis
Peter Davis Tech Expert & Writer
Not a number, I need a phone model. Is it an iPhone?
Customer Reply
8 phone
Peter Davis
Peter Davis Tech Expert & Writer
iPhone 8?
Customer Reply
yes
can u reboot it for me
Peter Davis
Peter Davis Tech Expert & Writer
Try these steps, please:
1. Press and quickly release the volume up button.
2. Press and quickly release the volume down button.
3. Press and hold the side button until you see the Apple logo
Customer Reply
nothing
Peter Davis
Peter Davis Tech Expert & Writer
Okay
Customer Reply
so what else can i do
Peter Davis
Peter Davis Tech Expert & Writer
Try to press and hold both the side button and the volume down button together until you see the Apple logo.
Customer Reply
nothing
can u send a reboot the phone
Peter Davis
Peter Davis Tech Expert & Writer
Can you, please, hold the power button and volume down button for 10 seconds, please?
Press and hold either volume button and the side button until the power-off slider appears.
Drag the slider, then wait 30 seconds for your device to turn off. ...
To turn your device back on, press and hold the side button until you see the Apple logo.
Customer Reply
is power botten on side
Peter Davis
Peter Davis Tech Expert & Writer
Power button is on the right side of your iPhone.
Customer Reply
nothing
Peter Davis
Peter Davis Tech Expert & Writer
Check your charging cable and USB adapter for signs of damage, like breakage or bent prongs. Don't use damaged accessories. Try to conect charger to you iphone.
Customer Reply
ok
Peter Davis
Peter Davis Tech Expert & Writer
Take your time.
Customer Reply
it wont charge the phone
Peter Davis
Peter Davis Tech Expert & Writer
Got it.
Customer Reply
ok what can i do
Peter Davis
Peter Davis Tech Expert & Writer
Have you tried to connect you iPhone to your computer?
Customer Reply
its the screen is frozen
Peter Davis
Peter Davis Tech Expert & Writer
Undertand you.
Customer Reply
no
Peter Davis
Peter Davis Tech Expert & Writer
Please, connect your iPhone with a cable to your laptop.
Customer Reply
ok
Peter Davis
Peter Davis Tech Expert & Writer
After that, iTunes will open, and then we will see, what we can do now.
Customer Reply
it in my compter
Peter Davis
Peter Davis Tech Expert & Writer
Okay, have you opened iTunes app?
Customer Reply
no where on the compter
Peter Davis
Peter Davis Tech Expert & Writer
Yes, on your computer.
Customer Reply
here can i fine it
Peter Davis
Peter Davis Tech Expert & Writer
*****, cold you, please, clarify your request?
Customer Reply
i dont know how to get the itunes app this is my first time doing this
i never did this before
Peter Davis
Peter Davis Tech Expert & Writer
Understood you.
Customer Reply
is this broke
Peter Davis
Peter Davis Tech Expert & Writer
You can download the itunes app here: https://www.apple.com/ua/itunes/
Customer Reply
it wont let me download it
Peter Davis
Peter Davis Tech Expert & Writer
Could you, please, make a screenshot of the issue?
Customer Reply
i cant screen shot my phone is frozen i cant download itune cause wont let me
Peter Davis
Peter Davis Tech Expert & Writer
You cannot download itunes on laptop?
Customer Reply
its my screen is froe
frozen
no try it wont let me
Peter Davis
Peter Davis Tech Expert & Writer
You need to install the iTunes on your laptop. Have you tried to download it from by the link I gave you?
Customer Reply
i dont have ituneand i look in the app store none
i can
i cant get this phone fix
Peter Davis
Peter Davis Tech Expert & Writer
Please, open this page: >>> https://www.apple.com/itunes/
And try to download the iTunes app on your computer.
Customer Reply
i got the page open
Peter Davis
Peter Davis Tech Expert & Writer
Click on the "Get it from Microsoft" button.
Customer Reply
i am down loading
Peter Davis
Peter Davis Tech Expert & Writer
Good.
Customer Reply
ok what we do
ok i am on microsoft
Peter Davis
Peter Davis Tech Expert & Writer
Could you open the iTunes app?
Customer Reply
store app
Peter Davis
Peter Davis Tech Expert & Writer
You need to open the app that you've downloaded.
Customer Reply
app store on it
Peter Davis
Peter Davis Tech Expert & Writer
Did you download the iTunes?
Customer Reply
my compter dont have the itune app
Peter Davis
Peter Davis Tech Expert & Writer
I've sent you the link where you can download it.
Customer Reply
i went to it i dont have it in the app on the computer i looked
Peter Davis
Peter Davis Tech Expert & Writer
Did you open the Microsoft store?
Customer Reply
yes i cant get it i tryed it dont have it on my compter its old
what can we do i cant get itune so what can we do
Peter Davis
Peter Davis Tech Expert & Writer
What do you see on your iPhone screen at the moment?
Customer Reply
i was play a game and i try to get off of it its on the screen
Peter Davis
Peter Davis Tech Expert & Writer
Do you see anything on the screen now?
Customer Reply
my phone and text i can here butthe screen is frozing yes its the game i see
Peter Davis
Peter Davis Tech Expert & Writer
May I ask you to press the home button?
Round button under the screen.
Customer Reply
where is the home button
ok
nothing
wait my phone is black
Peter Davis
Peter Davis Tech Expert & Writer
Good.
Now press and hold the Power button.
Customer Reply
i have to charge it
Peter Davis
Peter Davis Tech Expert & Writer
Sure.
Customer Reply
i am trying get garge it not let me
Peter Davis
Peter Davis Tech Expert & Writer
Why do you think it won't charge?
Customer Reply
yes it charging we fixed
Peter Davis
Peter Davis Tech Expert & Writer
Great!
Did you turn it on?
Customer Reply
thank u for your help yes
Peter Davis
Peter Davis Tech Expert & Writer
Is there anything else I can do for you today?
Customer Reply
no thanku
Peter Davis
Peter Davis Tech Expert & Writer
Thank you for chatting with us today!
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