Updated: April 03, 2023
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by Peter Davis
Tech Expert & Writer
817 resolved issues

How can i getthe frozen off my ohone

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay

*****

Nice to meet you, *****!

Customer Replay

nice meet u

Could you clarify what happened to your phone, please?

Customer Replay

my phone is frozen the screen

banner 3

Is it turned on now?
Or is it a black screen?

Customer Replay

its on it wont let me turn it off
no

Okay, may I know your phone model, please?

Customer Replay

*****

Not a number, I need a phone model. Is it an iPhone?

Customer Replay

8 phone

image

banner 6

iPhone 8?

Customer Replay


yes
can u reboot it for me

Try these steps, please:

  1. Press and quickly release the volume up button.
  2. Press and quickly release the volume down button.
  3. Press and hold the side button until you see the Apple logo
Customer Replay

nothing

Customer Replay

so what else can i do

banner 9

Try to press and hold both the side button and the volume down button together until you see the Apple logo.

Customer Replay

nothing
can u send a reboot the phone

Can you, please, hold the power button and volume down button for 10 seconds, please?
Press and hold either volume button and the side button until the power-off slider appears.
Drag the slider, then wait 30 seconds for your device to turn off. ...
To turn your device back on, press and hold the side button until you see the Apple logo.

Customer Replay

is power botten on side

Power button is on the right side of your iPhone.

Customer Replay

nothing

Check your charging cable and USB adapter for signs of damage, like breakage or bent prongs. Don't use damaged accessories. Try to conect charger to you iphone.

Customer Replay

ok

Take your time.

Customer Replay

it wont charge the phone

Customer Replay

ok what can i do

Have you tried to connect you iPhone to your computer?

Customer Replay

its the screen is frozen

Undertand you.

Customer Replay

no

Please, connect your iPhone with a cable to your laptop.

Customer Replay

ok

After that, iTunes will open, and then we will see, what we can do now.

Customer Replay

it in my compter

Okay, have you opened iTunes app?

Customer Replay

no where on the compter

Yes, on your computer.

Customer Replay

here can i fine it

*****, cold you, please, clarify your request?

Customer Replay

i dont know how to get the itunes app this is my first time doing this
i never did this before

Understood you.

Customer Replay

is this broke

You can download the itunes app here: https://www.apple.com/ua/itunes/

Customer Replay

it wont let me download it

Could you, please, make a screenshot of the issue?

Customer Replay

i cant screen shot my phone is frozen i cant download itune cause wont let me

You cannot download itunes on laptop?

Customer Replay

its my screen is froe
frozen
no try it wont let me

You need to install the iTunes on your laptop. Have you tried to download it from by the link I gave you?

Customer Replay

i dont have ituneand i look in the app store none
i can
i cant get this phone fix

Please, open this page: >>> https://www.apple.com/itunes/
And try to download the iTunes app on your computer.

Customer Replay

i got the page open

Click on the "Get it from Microsoft" button.

Customer Replay

i am down loading

Customer Replay

ok what we do
ok i am on microsoft

Could you open the iTunes app?

Customer Replay

store app

You need to open the app that you've downloaded.

Customer Replay

app store on it

Did you download the iTunes?

Customer Replay

my compter dont have the itune app

I've sent you the link where you can download it.

Customer Replay

i went to it i dont have it in the app on the computer i looked

Did you open the Microsoft store?

Customer Replay

yes i cant get it i tryed it dont have it on my compter its old
what can we do i cant get itune so what can we do

What do you see on your iPhone screen at the moment?

Customer Replay

i was play a game and i try to get off of it its on the screen

Do you see anything on the screen now?

Customer Replay

my phone and text i can here butthe screen is frozing yes its the game i see

May I ask you to press the home button?
Round button under the screen.

Customer Replay

where is the home button
ok
nothing
wait my phone is black

Good.
Now press and hold the Power button.

Customer Replay

i have to charge it

Customer Replay

i am trying get garge it not let me

Why do you think it won't charge?

Customer Replay

yes it charging we fixed

Great!
Did you turn it on?

Customer Replay

thank u for your help yes

Is there anything else I can do for you today?

Customer Replay

no thanku

Thank you for chatting with us today!
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