Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
nice meet u
Could you clarify what happened to your phone, please?
my phone is frozen the screen
Is it turned on now?
Or is it a black screen?
its on it wont let me turn it off
no
Okay, may I know your phone model, please?
*****
Not a number, I need a phone model. Is it an iPhone?
8 phone
iPhone 8?
yes
can u reboot it for me
Try these steps, please:
nothing
Okay
so what else can i do
Try to press and hold both the side button and the volume down button together until you see the Apple logo.
nothing
can u send a reboot the phone
Can you, please, hold the power button and volume down button for 10 seconds, please?
Press and hold either volume button and the side button until the power-off slider appears.
Drag the slider, then wait 30 seconds for your device to turn off. ...
To turn your device back on, press and hold the side button until you see the Apple logo.
is power botten on side
Power button is on the right side of your iPhone.
nothing
Check your charging cable and USB adapter for signs of damage, like breakage or bent prongs. Don't use damaged accessories. Try to conect charger to you iphone.
ok
Take your time.
it wont charge the phone
Got it.
ok what can i do
Have you tried to connect you iPhone to your computer?
its the screen is frozen
Undertand you.
no
Please, connect your iPhone with a cable to your laptop.
ok
After that, iTunes will open, and then we will see, what we can do now.
it in my compter
Okay, have you opened iTunes app?
no where on the compter
Yes, on your computer.
here can i fine it
*****, cold you, please, clarify your request?
i dont know how to get the itunes app this is my first time doing this
i never did this before
Understood you.
is this broke
You can download the itunes app here: https://www.apple.com/ua/itunes/
it wont let me download it
Could you, please, make a screenshot of the issue?
i cant screen shot my phone is frozen i cant download itune cause wont let me
You cannot download itunes on laptop?
its my screen is froe
frozen
no try it wont let me
You need to install the iTunes on your laptop. Have you tried to download it from by the link I gave you?
i dont have ituneand i look in the app store none
i can
i cant get this phone fix
Please, open this page: >>> https://www.apple.com/itunes/
And try to download the iTunes app on your computer.
i got the page open
Click on the "Get it from Microsoft" button.
i am down loading
Good.
ok what we do
ok i am on microsoft
Could you open the iTunes app?
store app
You need to open the app that you've downloaded.
app store on it
Did you download the iTunes?
my compter dont have the itune app
I've sent you the link where you can download it.
i went to it i dont have it in the app on the computer i looked
Did you open the Microsoft store?
yes i cant get it i tryed it dont have it on my compter its old
what can we do i cant get itune so what can we do
What do you see on your iPhone screen at the moment?
i was play a game and i try to get off of it its on the screen
Do you see anything on the screen now?
my phone and text i can here butthe screen is frozing yes its the game i see
May I ask you to press the home button?
Round button under the screen.
where is the home button
ok
nothing
wait my phone is black
Good.
Now press and hold the Power button.
i have to charge it
Sure.
i am trying get garge it not let me
Why do you think it won't charge?
yes it charging we fixed
Great!
Did you turn it on?
thank u for your help yes
Is there anything else I can do for you today?
no thanku
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime.
What about starting a discussion? Be the first to share your thoughts!