Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
What troubleshooting have you done so far?
ive tried the safe mode all of them ive tried resetting the power cable or what ever it is called ive tried holding the button in until the playstation resets nothing works
Got you
Could you please tell me when and how did the problem occur?
this morning when i tried to turn my console on but nothing appeared on my monitor it just turned on but i couldnt do or see anything
but i could access the safe mode screen
oh and also ive tried opening it and clean the dust out of it
Thank you for the details!
What is the model of your PlayStation?
this is a playstation 5
if thats what ur asking for
Yes, that's right Ensure your console has proper ventilation. Poor ventilation can cause the console to overheat, turn off unexpectedly and even not turn on.
Yes i put it on top of my desk earlier today
I understood.
Anything come to mind what could be wrong?
Did you try restarting the PS 5 in "Safe mode"?
Yes i tried all of the possible options in safe mode
Got you,*****!
Please try to do the following:
okey ill try that
Sounds good!
IT WORKED AHAH THANK YOU
Sounds great! I assume you will have to play games for a few hours now :)
Thank you somuch hahah yes deffo
You are always very welcome! Please let me know if I can help you with anything else.
yes and i will deffo let everyone know of your website!
I am so pleased to see your issue got resolved!
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