Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
What troubleshooting have you done so far?
What troubleshooting have you done so far?
Customer Reply
ive tried the safe mode all of them ive tried resetting the power cable or what ever it is called ive tried holding the button in until the playstation resets nothing works
Got you
Could you please tell me when and how did the problem occur?
Could you please tell me when and how did the problem occur?
Customer Reply
this morning when i tried to turn my console on but nothing appeared on my monitor it just turned on but i couldnt do or see anything
but i could access the safe mode screen
oh and also ive tried opening it and clean the dust out of it
but i could access the safe mode screen
oh and also ive tried opening it and clean the dust out of it
Thank you for the details!
What is the model of your PlayStation?
What is the model of your PlayStation?
Customer Reply
this is a playstation 5
if thats what ur asking for
if thats what ur asking for
Yes, that's right
Ensure your console has proper ventilation. Poor ventilation can cause the console to overheat, turn off unexpectedly and even not turn on.
Ensure your console has proper ventilation. Poor ventilation can cause the console to overheat, turn off unexpectedly and even not turn on.
Customer Reply
Yes i put it on top of my desk earlier today
I understood.
Customer Reply
Anything come to mind what could be wrong?
Did you try restarting the PS 5 in "Safe mode"?
Customer Reply
Yes i tried all of the possible options in safe mode
Got you,*****!
Please try to do the following:
Unplug the power supply. Disconnect the power supply from your PS5 and the power outlet for 30 seconds. Reconnect the power supply BUT please try to use another socket, not the one you usually use, then try turning on the console.
Please try to do the following:
Unplug the power supply. Disconnect the power supply from your PS5 and the power outlet for 30 seconds. Reconnect the power supply BUT please try to use another socket, not the one you usually use, then try turning on the console.
Customer Reply
okey ill try that
Sounds good!
Customer Reply
IT WORKED
AHAH
THANK YOU
AHAH
THANK YOU
Sounds great!
I assume you will have to play games for a few hours now :)
I assume you will have to play games for a few hours now :)
Customer Reply
Thank you somuch
hahah yes deffo
hahah yes deffo
You are always very welcome!
Please let me know if I can help you with anything else.
Please let me know if I can help you with anything else.
Customer Reply
yes and i will deffo let everyone know of your website!
I am so pleased to see your issue got resolved!
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