Updated: April 06, 2023
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by Pavlo Mykytas
Tech Expert & Writer
1142 resolved issues
Verified Expert in:
Networks, Tablets, Computers, Windows issues

Hi my playstation 5 wont turn on

ive tried everything

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
What troubleshooting have you done so far?

Customer Replay

ive tried the safe mode all of them ive tried resetting the power cable or what ever it is called ive tried holding the button in until the playstation resets nothing works

Got you
Could you please tell me when and how did the problem occur?

Customer Replay

this morning when i tried to turn my console on but nothing appeared on my monitor it just turned on but i couldnt do or see anything
but i could access the safe mode screen
oh and also ive tried opening it and clean the dust out of it

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Thank you for the details!
What is the model of your PlayStation?

Customer Replay

this is a playstation 5

if thats what ur asking for


Yes, that's right Ensure your console has proper ventilation. Poor ventilation can cause the console to overheat, turn off unexpectedly and even not turn on.

Customer Replay

Yes i put it on top of my desk earlier today

I understood.

Customer Replay

Anything come to mind what could be wrong?

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Did you try restarting the PS 5 in "Safe mode"?

Customer Replay

Yes i tried all of the possible options in safe mode

Got you,*****!

Please try to do the following:

  • Unplug the power supply.
  • Disconnect the power supply from your PS5 and the power outlet for 30 seconds.
  • Reconnect the power supply BUT please try to use another socket, not the one you usually use.
  • Then try turning on the console.
Customer Replay

okey ill try that

Sounds good!

Customer Replay


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Sounds great! I assume you will have to play games for a few hours now :)

Customer Replay

Thank you somuch hahah yes deffo

You are always very welcome! Please let me know if I can help you with anything else.

Customer Replay

yes and i will deffo let everyone know of your website!

I am so pleased to see your issue got resolved!

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