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I have 2 trips which I need to cancelling with no my foult
Hello, thank you for contacting Howly! I am here to help you today! May I know your first name, please?
*****
Nice to meet you, *****!
Please describe your request with as many details as possible for me to get the whole picture of the situation.
On 4th of June I booked trip from Malaga Airport to AluaSun Costa Hotel. First one didn't arrived couse of car technical issues. I need to cancelling trip by myself and this cost me €6. Second driver didn't arrived. I called him and texted, but no response. Was showing al time 4 min to pick up. I asked driver to cancel my trip, but no an3
Answer
Finally I need to cancelling by myself and pay again €6 cancellation fee
Ok, I see
I would like to get refund for those cancelled fees
Ok, got you
Are we talking about Uber?
Yes, in Spain
Ok, I see
You can apply for a refund manually using an Uber mobile app. Please follow the steps below:
- Open the Uber app on your mobile device
- Log in to your account if you’re not already signed in
- Tap on your Account icon in the upper right corner
- Choose the Trips option
- Tap Past
- Select the trip you want to be refunded for
- Choose I Want a Refund
- Pick the issue on the list that most closely resembles your problem
- Read the policy for the issue you chose carefully
- Enter any details the form might request and submit your dispute
Great, thank you for your help today
No problem, *****!
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
That's all,
Thank you
Thank you for reaching out. Please let me know if you have any other questions and I'll be happy to clarify them for you!
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