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Hi, I can not get into my account
Hello, thank you for using our service, my name is Hanna. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Nice to meet you to
Could you please clarify which account?
after pay
If you have deactivated your account, you can still log in to view your account details and order history.
- To reactivate your account:
- Go to 'My profile'
- Select 'Reactivate account'
- Enter your password
- Review your account details
I purchased a new phone 2 days ago but could not log into it
Did it not accept your password?
It sent me a pass word SMS but would not work
As a result my account was locked
I got you.
Could you tell me which operating system you have?
Samsung a53
Thank you.
Are you using the Afterpay app or web version?
I am using the app
- Please, open the Afterpay app.
- Click 'I don't know my password' & enter the email address associated with your Afterpay account.
- This will send you an SMS verification code. Enter the code once received and set up a new password.
And try to log in to the account with a new password.
It asks me to sign in but when I get to the next sya
stage it dose not work
Could you try to use the web version?
And log in to your account?
I have already tried this morning and still dose not work
Okay, then you can try to reset your password from the web version.
- Visit www.afterpay.com and click on 'Log In'
- Enter the email address associated with your Afterpay account
- Click on 'Forgot?'
- This will send you an SMS verification code. Enter the code once received and set up a new password.
I think I'm in know
In the account?
Yes, al ok . Thanking you for your time and help
Great!
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime.
Thanking you
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