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Hi, do I need to buy a plan for my machine to work?
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Can you specify the machine we are talking about?
It's an ifit treadmill sorry
Thank you.
Could you please tell me when and how did the problem occur?
I bought it today and tried to use it but the belt won't move
Ok, please, provide me with a model of your iFit treadmill.
It's a Pro-Form CC 300
Do you need the model number?
No, that will do.
Ok thank you
Do you have the iFit app on your phone?
Have you connected your machine to your App?
Ok, good.
Do you have a Bluetooth button on your machine's panel?
Press and hold it till the indicator blinks green, and you will see zeroes on display.
Ok I did
Ok, try the belt now.
It works
Thank you so much :)
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
No that was all
Thank you
I am so pleased to see your issue got resolved!
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