Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
Can you specify the machine we are talking about?
Can you specify the machine we are talking about?
Customer Reply
It's an ifit treadmill sorry
Thank you.
Could you please tell me when and how did the problem occur?
Could you please tell me when and how did the problem occur?
Customer Reply
I bought it today and tried to use it but the belt won't move
Ok, please, provide me with a model of your iFit treadmill.
Customer Reply
It's a Pro-Form CC 300
Do you need the model number?
Do you need the model number?
No, that will do.
Customer Reply
Ok thank you
Do you have the iFit app on your phone?
Customer Reply
Yes
Have you connected your machine to your App?
Customer Reply
Yes
Ok, good.
Do you have a Bluetooth button on your machine's panel?
Do you have a Bluetooth button on your machine's panel?
Customer Reply
Yes
Press and hold it till the indicator blinks green, and you will see zeroes on display.
Customer Reply
Ok I did
Ok, try the belt now.
Customer Reply
It works
Thank you so much :)
Thank you so much :)
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
Customer Reply
No that was all
Thank you
Thank you
I am so pleased to see your issue got resolved!
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