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Help setting up fire hd10
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
What went wrong with setting it up?
Had a change in phone number and email
Okay, *****.
And what is not working now?
The tablet kept asking for that info and wouldn't accept. Is there any way you can take over the tablet? I am old and technically challenged.
Sorry, we can't do this with any mobile devices.
But I will help you on the way.
Ok
Did it mention any error codes or messages when denied your info?
Yes, it said email, phone number and Amazon account password
I am on the registration page if that helps.
Weren't you registrated before?
No, it says to register your fire to get access to selections.
Oh, okay.
Alright, if you see the error that the account is not registered, try to create a new Amazon account ‒ tap Start here under the "New to Amazon?" heading and fill out the required information, then tap Continue.
It says my email is not valid
Please check if you fill your email without spaces
No spaces. I used to have yahoo years ago.
I see, is the email active now?
Not that I know of.
Alright, could you try to register account with another email?
You mean the yahoo one?
Any another email
I don't have any other
What about gmail account?
I don't know their gmail. I already have a Gmail account with them.
Have you tried to log in with this email on the tablet?
Yes it says it's not valid.
Got it
I have gotten plenty of emails on my old tablet. It died and I bought this new one today
Alright please restart the tablet and try to log in with your Gmail account again one more time.
Says email not valid again.
Should I put in the old yahoo one?
Have you restarted the tablet?
It is needed to register the account with active email you have access to
Yes turned it off and reentered the info
I typed in the old yahoo account and it says account already exists
Alright, thus try to log in with yahoo account, do not create the new one
Ok
Take your time
Yay, showing Alexa commercial but don't have alexa.
Could you just skip the commercial?
Finished it now asking if I want Alexa hands free. Do I want that?
Let's finish with tablet first
Showing a picture of movie about the 3 witches. How do I get the home page
Have you logged in?
I guess if it's showing all these commercials. How do I log in if not.
There's a little house at the bottom of the screen with an upward and downward looks like a spoon. Afraid to tap on it.
Could you make a picture of the screen and send me?
To attach pictures to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have either to choose an image on your device or take a photo right away. Then confirm sending.
Sent picture.
Visitor uploaded: Image.jpg
Type: image/jpeg
Size: 2727859
Got it, thanks
Just swipe up from the bottom of the screen to unlock
A number pad showed up when I did that
This is the password. Have you set up the password before?
Yes typed in. Asks about Alexa again. Do I need thar?
Alexa is Amazon's voice AI. Alexa lives in the cloud and is happy to help anywhere there's internet access and a device that can connect to Alexa.
So, as you wish
So does it cost extra,?
All Fire tablets made since then include support for the Alexa Voice Assistant, but newer models support more features than older ones.
So can I not have it or pay extra to have it?
It should be built in and free of charge.
Do you see any cost information on the screen now?
No
Alright, thus please continue as you wish.
Working on it
Let me know if any questions arise
Ok did that. How do I get youtube?
Alright please check your menu icons first
If you do not have YouTube, check if you have Google Play Store or App Store
Got apps store
Nice
Please open it and fill YouTube in search bar
Ok
Take your time
Got it! Will the emails from my old tablet show here?
Did you log in with the previous email you used on an old tablet? It depends from it
Ok . Young man, you deserve a raise for helping this old woman! Thank you so, so much! I think I am good to go now.
You are welcome, ***** 😊
Let me know if you have any other questions
Will do. Goodbye from Louisiana!
We are glad that you have resolved your issue using Howly!
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