Updated: April 03, 2023
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by Anton Hrytsaienko
Tech Expert & Writer
619 resolved issues
Verified Expert in:
Tablets, Apps, Windows issues

Help setting up fire hd10

author

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay

*****

author

Nice to meet you, *****!
What went wrong with setting it up?

Customer Replay

Had a change in phone number and email

author

Okay, *****.
And what is not working now?

Customer Replay

The tablet kept asking for that info and wouldn't accept. Is there any way you can take over the tablet? I am old and technically challenged.

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author

Sorry, we can't do this with any mobile devices.
But I will help you on the way.

Customer Replay

Ok

author

Did it mention any error codes or messages when denied your info?

Customer Replay

Yes, it said email, phone number and Amazon account password
I am on the registration page if that helps.

author

Weren't you registrated before?

Customer Replay

No, it says to register your fire to get access to selections.

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author

Oh, okay.
Alright, if you see the error that the account is not registered, try to create a new Amazon account ‒ tap Start here under the "New to Amazon?" heading and fill out the required information, then tap Continue.

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Customer Replay


It says my email is not valid

author

Please check if you fill your email without spaces

Customer Replay

No spaces. I used to have yahoo years ago.

author

I see, is the email active now?

Customer Replay

Not that I know of.

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author

Alright, could you try to register account with another email?

Customer Replay

You mean the yahoo one?

author

Any another email

Customer Replay

I don't have any other

author

What about gmail account?

Customer Replay

I don't know their gmail. I already have a Gmail account with them.

author

Have you tried to log in with this email on the tablet?

Customer Replay

Yes it says it's not valid.

Customer Replay

I have gotten plenty of emails on my old tablet. It died and I bought this new one today

author

Alright please restart the tablet and try to log in with your Gmail account again one more time.

Customer Replay

Says email not valid again.
Should I put in the old yahoo one?

author

Have you restarted the tablet?
It is needed to register the account with active email you have access to

Customer Replay

Yes turned it off and reentered the info
I typed in the old yahoo account and it says account already exists

author

Alright, thus try to log in with yahoo account, do not create the new one

Customer Replay

Ok

author

Take your time

Customer Replay

Yay, showing Alexa commercial but don't have alexa.

author

Could you just skip the commercial?

Customer Replay

Finished it now asking if I want Alexa hands free. Do I want that?

author

Let's finish with tablet first

Customer Replay

Showing a picture of movie about the 3 witches. How do I get the home page

author

Have you logged in?

Customer Replay

I guess if it's showing all these commercials. How do I log in if not.
There's a little house at the bottom of the screen with an upward and downward looks like a spoon. Afraid to tap on it.

author

Could you make a picture of the screen and send me?
To attach pictures to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have either to choose an image on your device or take a photo right away. Then confirm sending.

Customer Replay

Sent picture.
Visitor uploaded: Image.jpg
Type: image/jpeg
Size: 2727859

author

Got it, thanks
Just swipe up from the bottom of the screen to unlock

Customer Replay

A number pad showed up when I did that

author

This is the password. Have you set up the password before?

Customer Replay

Yes typed in. Asks about Alexa again. Do I need thar?

author

Alexa is Amazon's voice AI. Alexa lives in the cloud and is happy to help anywhere there's internet access and a device that can connect to Alexa.
So, as you wish

Customer Replay

So does it cost extra,?

author

All Fire tablets made since then include support for the Alexa Voice Assistant, but newer models support more features than older ones.

Customer Replay

So can I not have it or pay extra to have it?

author

It should be built in and free of charge.
Do you see any cost information on the screen now?

Customer Replay

No

author

Alright, thus please continue as you wish.

Customer Replay

Working on it

author

Let me know if any questions arise

Customer Replay

Ok did that. How do I get youtube?

author

Alright please check your menu icons first
If you do not have YouTube, check if you have Google Play Store or App Store

Customer Replay

Got apps store

author

Nice
Please open it and fill YouTube in search bar

Customer Replay

Ok

author

Take your time

Customer Replay

Got it! Will the emails from my old tablet show here?

author

Did you log in with the previous email you used on an old tablet? It depends from it

Customer Replay

Ok . Young man, you deserve a raise for helping this old woman! Thank you so, so much! I think I am good to go now.

author

You are welcome, ***** 😊
Let me know if you have any other questions

Customer Replay

Will do. Goodbye from Louisiana!

author

We are glad that you have resolved your issue using Howly!

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Our expert Anton is online and ready to resolve your issues
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