Created: November 16, 2022

Help setting up fire hd10

Last Edit: November 16, 2022
Anton Hrytsaienko
Anton Hrytsaienko Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Anton Hrytsaienko
Anton Hrytsaienko Tech Expert & Writer
Nice to meet you, *****!
What went wrong with setting it up?
Customer Reply
Had a change in phone number and email
Anton Hrytsaienko
Anton Hrytsaienko Tech Expert & Writer
Okay, *****.
And what is not working now?
Customer Reply
The tablet kept asking for that info and wouldn't accept. Is there any way you can take over the tablet? I am old and technically challenged.
Anton Hrytsaienko
Anton Hrytsaienko Tech Expert & Writer
Sorry, we can't do this with any mobile devices.
But I will help you on the way.
Customer Reply
Ok
Anton Hrytsaienko
Anton Hrytsaienko Tech Expert & Writer
Did it mention any error codes or messages when denied your info?
Customer Reply
Yes, it said email, phone number and Amazon account password
I am on the registration page if that helps.
Anton Hrytsaienko
Anton Hrytsaienko Tech Expert & Writer
Weren't you registrated before?
Customer Reply
No, it says to register your fire to get access to selections.
Anton Hrytsaienko
Anton Hrytsaienko Tech Expert & Writer
Oh, okay.
Alright, if you see the error that the account is not registered, try to create a new Amazon account ‒ tap Start here under the "New to Amazon?" heading and fill out the required information, then tap Continue.
Customer Reply
It says my email is not valid
Anton Hrytsaienko
Anton Hrytsaienko Tech Expert & Writer
Please check if you fill your email without spaces
Customer Reply
No spaces. I used to have yahoo years ago.
Anton Hrytsaienko
Anton Hrytsaienko Tech Expert & Writer
I see, is the email active now?
Customer Reply
Not that I know of.
Anton Hrytsaienko
Anton Hrytsaienko Tech Expert & Writer
Alright, could you try to register account with another email?
Customer Reply
You mean the yahoo one?
Anton Hrytsaienko
Anton Hrytsaienko Tech Expert & Writer
Any another email
Customer Reply
I don't have any other
Anton Hrytsaienko
Anton Hrytsaienko Tech Expert & Writer
What about gmail account?
Customer Reply
I don't know their gmail. I already have a Gmail account with them.
Anton Hrytsaienko
Anton Hrytsaienko Tech Expert & Writer
Have you tried to log in with this email on the tablet?
Customer Reply
Yes it says it's not valid.
Anton Hrytsaienko
Anton Hrytsaienko Tech Expert & Writer
Got it
Customer Reply
I have gotten plenty of emails on my old tablet. It died and I bought this new one today
Anton Hrytsaienko
Anton Hrytsaienko Tech Expert & Writer
Alright please restart the tablet and try to log in with your Gmail account again one more time.
Customer Reply
Says email not valid again.
Should I put in the old yahoo one?
Anton Hrytsaienko
Anton Hrytsaienko Tech Expert & Writer
Have you restarted the tablet?
It is needed to register the account with active email you have access to
Customer Reply
Yes turned it off and reentered the info
I typed in the old yahoo account and it says account already exists
Anton Hrytsaienko
Anton Hrytsaienko Tech Expert & Writer
Alright, thus try to log in with yahoo account, do not create the new one
Customer Reply
Ok
Anton Hrytsaienko
Anton Hrytsaienko Tech Expert & Writer
Take your time
Customer Reply
Yay, showing Alexa commercial but don't have alexa.
Anton Hrytsaienko
Anton Hrytsaienko Tech Expert & Writer
Could you just skip the commercial?
Customer Reply
Finished it now asking if I want Alexa hands free. Do I want that?
Anton Hrytsaienko
Anton Hrytsaienko Tech Expert & Writer
Let's finish with tablet first
Customer Reply
Showing a picture of movie about the 3 witches. How do I get the home page
Anton Hrytsaienko
Anton Hrytsaienko Tech Expert & Writer
Have you logged in?
Customer Reply
I guess if it's showing all these commercials. How do I log in if not.
There's a little house at the bottom of the screen with an upward and downward looks like a spoon. Afraid to tap on it.
Anton Hrytsaienko
Anton Hrytsaienko Tech Expert & Writer
Could you make a picture of the screen and send me?
To attach pictures to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have either to choose an image on your device or take a photo right away. Then confirm sending.
Customer Reply
Sent picture.
Visitor uploaded: Image.jpg
Type: image/jpeg
Size: 2727859
Anton Hrytsaienko
Anton Hrytsaienko Tech Expert & Writer
Got it, thanks
Just swipe up from the bottom of the screen to unlock
Customer Reply
A number pad showed up when I did that
Anton Hrytsaienko
Anton Hrytsaienko Tech Expert & Writer
This is the password. Have you set up the password before?
Customer Reply
Yes typed in. Asks about Alexa again. Do I need thar?
Anton Hrytsaienko
Anton Hrytsaienko Tech Expert & Writer
Alexa is Amazon's voice AI. Alexa lives in the cloud and is happy to help anywhere there's internet access and a device that can connect to Alexa.
So, as you wish
Customer Reply
So does it cost extra,?
Anton Hrytsaienko
Anton Hrytsaienko Tech Expert & Writer
All Fire tablets made since then include support for the Alexa Voice Assistant, but newer models support more features than older ones.
Customer Reply
So can I not have it or pay extra to have it?
Anton Hrytsaienko
Anton Hrytsaienko Tech Expert & Writer
It should be built in and free of charge.
Do you see any cost information on the screen now?
Customer Reply
No
Anton Hrytsaienko
Anton Hrytsaienko Tech Expert & Writer
Alright, thus please continue as you wish.
Customer Reply
Working on it
Anton Hrytsaienko
Anton Hrytsaienko Tech Expert & Writer
Let me know if any questions arise
Customer Reply
Ok did that. How do I get youtube?
Anton Hrytsaienko
Anton Hrytsaienko Tech Expert & Writer
Alright please check your menu icons first
If you do not have YouTube, check if you have Google Play Store or App Store
Customer Reply
Got apps store
Anton Hrytsaienko
Anton Hrytsaienko Tech Expert & Writer
Nice
Please open it and fill YouTube in search bar
Customer Reply
Ok
Anton Hrytsaienko
Anton Hrytsaienko Tech Expert & Writer
Take your time
Customer Reply
Got it! Will the emails from my old tablet show here?
Anton Hrytsaienko
Anton Hrytsaienko Tech Expert & Writer
Did you log in with the previous email you used on an old tablet? It depends from it
Customer Reply
Ok . Young man, you deserve a raise for helping this old woman! Thank you so, so much! I think I am good to go now.
Anton Hrytsaienko
Anton Hrytsaienko Tech Expert & Writer
You are welcome, ***** 😊
Let me know if you have any other questions
Customer Reply
Will do. Goodbye from Louisiana!
Anton Hrytsaienko
Anton Hrytsaienko Tech Expert & Writer
We are glad that you have resolved your issue using Howly!