Updated: May 20, 2023
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by Oleksandr Kamennyi
Tech Expert & Writer
961 resolved issues
Verified Expert in:
Smartphones, Gadgets, Computers, Apps

Hello my instagram account has been hacked

my account is *****

Short summary:

  1. From the login screen inside the Instagram app, tap "Forgotten password?". Select your Username, put it in the field, then tap Next.
  2. After that you'll see a screen with a linked email, but you need to tap "Can't reset your password?".
  3. On the following screen please choose the option "Try another way".
  4. Then pick "My account was hacked". After that, you will be asked a question if you have photos of yourself in your profile.
  5. Enter any e-mail address you have access to so Instagram can contact you
author

Hello, thank you for contacting Howly! I am here to help you today! May I know your first name, please?

Customer Replay

*****

author

Nice to meet you, *****!
How did u realize it was hacked ?

Customer Replay

my contracts started getting messages not from me but from my account
contacts

author

Could you tell me the number and email to which your account is linked?

Customer Replay

*****@yahoo.fr
no number
I've changed my password twice and the name of my account but nothing changed

banner 3
author

Ok, got it
What kind of device do you use ?

Customer Replay

i pad and i phone

author
Top answer

Do the following steps, please

  1. From the login screen inside the Instagram app, tap "Forgotten password?". Select your Username, put it in the field, then tap Next.
  2. After that you'll see a screen with a linked email, but you need to tap "Can't reset your password?".
  3. On the following screen please choose the option "Try another way".
  4. Then pick "My account was hacked". After that, you will be asked a question if you have photos of yourself in your profile.
  5. Enter any e-mail address you have access to so Instagram can contact you
image

Customer Replay

it just says Log in and when I tap it it opens my account ...

author

So, you have an access to your account ?

Customer Replay

it says a link has been sent to my e mail account
hold on

banner 6
author

Ok, take your time

Customer Replay

ok I have chosen I have a photo of myself in my account

author

So, you should make a small video to Instagram support.

Customer Replay

I am waiting on a confirmation code

Customer Replay

done the video

banner 9
author

Now you just have to wait for a response from Instagram)

Customer Replay

ok thanks will it be by e mail

author

Do you have any additional questions I can help you with?

Customer Replay

no thank you ,,, if I need more help do I ask for you ,,,

author

I am so pleased to see your issue got resolved!

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Comments

2 comments
Ethan Taylor
Invalid Date
Is there a way to contact Instagram support directly for assistance with a hacked account?
Justin Jazz
Invalid Date
My hacked Instagram account remains unresolved even after multiple attempts to recover it. It's been a frustrating process.

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