Hello, thank you for contacting Howly! I am here to help you today! May I know your first name, please?
Nice to meet you, *****!
How did u realize it was hacked ?
my contracts started getting messages not from me but from my account
Could you tell me the number and email to which your account is linked?
I've changed my password twice and the name of my account but nothing changed
Ok, got it
What kind of device do you use ?
i pad and i phone
Do the following steps, please
it just says Log in and when I tap it it opens my account ...
So, you have an access to your account ?
it says a link has been sent to my e mail account
Ok, take your time
ok I have chosen I have a photo of myself in my account
So, you should make a small video to Instagram support.
I am waiting on a confirmation code
done the video
Now you just have to wait for a response from Instagram)
ok thanks will it be by e mail
Do you have any additional questions I can help you with?
no thank you ,,, if I need more help do I ask for you ,,,
I am so pleased to see your issue got resolved!