Created: October 29, 2022

Hello my istangram account has been hacked

my account is *****
Last Edit: November 2, 2022
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Hello, thank you for contacting Howly! I am here to help you today! May I know your first name, please?
Customer Reply
*****
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Nice to meet you, *****!
How did u realize it was hacked ?
Customer Reply
my contracts started getting messages not from me but from my account
contacts
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Could you tell me the number and email to which your account is linked?
Customer Reply
*****@yahoo.fr
no number
I've changed my password twice and the name of my account but nothing changed
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Ok, got it
What kind of device do you use ?
Customer Reply
i pad and i phone
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Badger, do the following steps, please
1. From the login screen inside the Instagram app, tap "Forgotten password?". Select your Username, put it in the field, then tap Next.
2. After that you'll see a screen with a linked email, but you need to tap "Can't reset your password?".
3. On the following screen please choose the option "Try another way".
4. Then pick "My account was hacked". After that, you will be asked a question if you have photos of yourself in your profile.
5. Enter any e-mail address you have access to so Instagram can contact you
Customer Reply
it just says Log in and when I tap it it opens my account ...
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
So, you have an access to your account ?
Customer Reply
it says a link has been sent to my e mail account
hold on
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Ok, take your time
Customer Reply
ok I have chosen I have a photo of myself in my account
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
So, you should make a small video to Instagram support.
Customer Reply
I am waiting on a confirmation code
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Ok:)
Customer Reply
done the video
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Now you just have to wait for a response from Instagram)
Customer Reply
ok thanks will it be by e mail
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
Do you have any additional questions I can help you with?
Customer Reply
no thank you ,,, if I need more help do I ask for you ,,,
Aleksandr Kamennyi
Aleksandr Kamennyi Tech Expert & Writer
I am so pleased to see your issue got resolved!