Hello, thank you for contacting Howly! I am here to help you today! May I know your first name, please?
*****
Nice to meet you, *****!
How did u realize it was hacked ?
my contracts started getting messages not from me but from my account
contacts
Could you tell me the number and email to which your account is linked?
*****@yahoo.fr
no number
I've changed my password twice and the name of my account but nothing changed
Ok, got it
What kind of device do you use ?
i pad and i phone
Do the following steps, please
it just says Log in and when I tap it it opens my account ...
So, you have an access to your account ?
it says a link has been sent to my e mail account
hold on
Ok, take your time
ok I have chosen I have a photo of myself in my account
So, you should make a small video to Instagram support.
I am waiting on a confirmation code
done the video
Now you just have to wait for a response from Instagram)
ok thanks will it be by e mail
Do you have any additional questions I can help you with?
no thank you ,,, if I need more help do I ask for you ,,,
I am so pleased to see your issue got resolved!
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