Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
What troubleshooting have you done so far?
What troubleshooting have you done so far?
Customer Reply
Unplugged router and echo, still no internet for echo
Could you please specify what generation of Echo Dot you have?
Customer Reply
3rd generation
Thank you for the information!
Do these steps, please:
1. In the Alexa app, open the left panel menu and then select Settings.
2. Select Device Settings.
3. Choose your device.
4. Select Change next to Wi-Fi Network and follow the prompts in the app.
Is everything clear with the provided instruction?
Do these steps, please:
1. In the Alexa app, open the left panel menu and then select Settings.
2. Select Device Settings.
3. Choose your device.
4. Select Change next to Wi-Fi Network and follow the prompts in the app.
Is everything clear with the provided instruction?
Customer Reply
That fixed it, thanks very much
Great!
Is there anything else I can do for you today?
Is there anything else I can do for you today?
Customer Reply
bye
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