Four attempts at connecting the Nest thermostat have come up with the message “Failed to connect” each time.

Do you see "account connection" there?

What options except "network" are avaliable?

Thanks! Then select "network"

Yes, please
After it's done, please remove your thermostat from the app:

1. Open the Google Home app.
2. Touch and hold your thermostat's tile.
3. Tap Settings -> Remove device.

Do you have the google home app on your phone/tablet?

So you never used the Nest app, right?

Okay, good.
To remove a Nest product from your account on the Home app, go to Delete and remove access to Google Nest devices.

It doen't matter, you can use any device. It's linked not to the device, but to your account.
Okay, sure.
Even if we get disconnected, I can check our message history later, so don't worry!

Okay, seems your device was not connected no the app.
Okay, let's try to remove the saved Wi-Fi connection from your thermostat and then set it up again.
PLease, press the thermostat ring to bring up the Quick View menu.
Then, Select Settings.

Good!
Now, turn the ring and select Reset.
After that select Account Connection.

Account Connection.
Do you see it?

Okay, what options do you see?

Got it, have you turned the ring?

Understood.

Could you please send me a photo of your thermostat screen to my email?

Here is the email: help@howly.com

Got it, thank you!
Okay, please select "Network".

Yes, thank you.

Okay, you see the previous menu now, correct?

Okay, please go to Network now.

I mean the Network in all settings.

Good!
Is your Nest connecting to the Wi-Fi?

Yes, please.

Don't worry, take your time!

Great! 😄
I'm happy for you :)
Is there anything else I can do for you today?

Thank you!😊