Updated: March 26, 2023
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by Thomas Johnson
Tech Expert & Writer
535 resolved issues

For several days Facebook has been telling me session closed but I could get in through login

This morning I could not get in and then the screen turned black. Help please

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Ok, did you try to log in to your FB account on your phone?


Customer Replay

yes, that’s where the trouble is

Let's try to reinstall your FB app first
Remove an app from your iPhone: Touch and hold the app on the Home Screen, tap Remove App, then tap Delete App to delete it from your iPhone.
Let me know when you're done.

Customer Replay

I have Samsung for old people

banner 3

Ok, no problem.
Go to Play Store
Or simply click on this link -- > https://play.google.com/store/apps/details?id=com.facebook.katana&hl=uk&gl=US
Tap there Delete, and then install the app again on your Samsung.

Customer Replay

Will I lose any friends?

No, your account will be preserved
However, you'll need to log in to your account again after that. Do you remember your password?

Customer Replay

Ok,I have Facebook and a choice to uninstall or open. Can I use that?

Uninstall first
Then, we need to install it again
And after that, you can open it

Customer Replay

Cancel is lit up, not open, do I wait?

banner 6
Customer Replay

still waiting

Ok, what do you see right now?

Customer Replay

Facebook 100%of3.44 MB Cancel is lit up. Open is black. Similar app available. Facebook lite 2.0 MB

Ok, wait a little
Facebook installation is in progress.

Customer Replay


banner 9

Let me know when you see the option Open.

Customer Replay


Customer Replay

it just isn’t highlighted

Ok, can you click on it?

Customer Replay


Log in to your account
And let me know about the results.

Customer Replay

It says allow fb to access device location? Precise or approximate.

Customer Replay

While using the app, only this time, don’t allow

You can allow it, *****

Customer Replay

i am in, thanks

Is there anything else I can do for you today?

Customer Replay

How do I get in touch next time?

You can save this chat as a bookmark in your browser or copy the link in your address bar and paste it to any place you'd like.
And our chat history will be preserved.

Customer Replay

How do I do that, yes, I am old

For your convenience, here's the link - https://howly.com/chat
You can save it anywhere

Customer Replay


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