Created: December 20, 2022

For several days Facebook has been telling me session closed but I could get in through login

This morning I could not get in and then the screen turned black. Help please
Last Edit: January 6, 2023
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Thomas Johnson
Thomas Johnson Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Thomas Johnson
Thomas Johnson Tech Expert & Writer
Nice to meet you, *****!
Ok, did you try to log in to your FB account on your phone?
Facebook
Customer Reply
yes, that’s where the trouble is
Thomas Johnson
Thomas Johnson Tech Expert & Writer
Ok
Let's try to reinstall your FB app first
Remove an app from your iPhone: Touch and hold the app on the Home Screen, tap Remove App, then tap Delete App to delete it from your iPhone.
Let me know when you're done.
Customer Reply
I have Samsung for old people
Thomas Johnson
Thomas Johnson Tech Expert & Writer
Ok, no problem.
Go to Play Store
Or simply click on this link -- > https://play.google.com/store/apps/details?id=com.facebook.katana&hl=uk&gl=US
Tap there Delete, and then install the app again on your Samsung.
Customer Reply
Will I lose any friends?
Thomas Johnson
Thomas Johnson Tech Expert & Writer
No, your account will be preserved
However, you'll need to log in to your account again after that. Do you remember your password?
Customer Reply
Ok,I have Facebook and a choice to uninstall or open. Can I use that?
Thomas Johnson
Thomas Johnson Tech Expert & Writer
Uninstall first
Then, we need to install it again
And after that, you can open it
Customer Reply
Cancel is lit up, not open, do I wait?
Thomas Johnson
Thomas Johnson Tech Expert & Writer
Yes
Customer Reply
still waiting
Thomas Johnson
Thomas Johnson Tech Expert & Writer
Ok, what do you see right now?
Customer Reply
Facebook 100%of3.44 MB Cancel is lit up. Open is black. Similar app available. Facebook lite 2.0 MB
Thomas Johnson
Thomas Johnson Tech Expert & Writer
Ok, wait a little
Facebook installation is in progress.
Customer Reply
Ok
Thomas Johnson
Thomas Johnson Tech Expert & Writer
Let me know when you see the option Open.
Customer Reply
ok
Thomas Johnson
Thomas Johnson Tech Expert & Writer
👍
Customer Reply
it just isn’t highlighted
Thomas Johnson
Thomas Johnson Tech Expert & Writer
Ok, can you click on it?
Customer Reply
Open!
Thomas Johnson
Thomas Johnson Tech Expert & Writer
Great
Log in to your account
And let me know about the results.
Customer Reply
It says allow fb to access device location? Precise or approximate.
Thomas Johnson
Thomas Johnson Tech Expert & Writer
Allow it
Customer Reply
While using the app, only this time, don’t allow
Thomas Johnson
Thomas Johnson Tech Expert & Writer
You can allow it, *****
Customer Reply
i am in, thanks
Thomas Johnson
Thomas Johnson Tech Expert & Writer
Is there anything else I can do for you today?
Customer Reply
How do I get in touch next time?
Thomas Johnson
Thomas Johnson Tech Expert & Writer
You can save this chat as a bookmark in your browser or copy the link in your address bar and paste it to any place you'd like.
And our chat history will be preserved.
Customer Reply
How do I do that, yes, I am old
Thomas Johnson
Thomas Johnson Tech Expert & Writer
For your convenience, here's the link - https://howly.com/chat
You can save it anywhere
Customer Reply
thanks
Thomas Johnson
Thomas Johnson Tech Expert & Writer
👍
We are glad that you have resolved your issue using Howly!

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