
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****

Nice to meet you, *****!
Ok, did you try to log in to your FB account on your phone?

Ok, did you try to log in to your FB account on your phone?

Customer Reply
yes, that’s where the trouble is

Ok
Let's try to reinstall your FB app first
Remove an app from your iPhone: Touch and hold the app on the Home Screen, tap Remove App, then tap Delete App to delete it from your iPhone.
Let me know when you're done.
Let's try to reinstall your FB app first
Remove an app from your iPhone: Touch and hold the app on the Home Screen, tap Remove App, then tap Delete App to delete it from your iPhone.
Let me know when you're done.
Customer Reply
I have Samsung for old people

Ok, no problem.
Go to Play Store
Or simply click on this link -- > https://play.google.com/store/apps/details?id=com.facebook.katana&hl=uk&gl=US
Tap there Delete, and then install the app again on your Samsung.
Go to Play Store
Or simply click on this link -- > https://play.google.com/store/apps/details?id=com.facebook.katana&hl=uk&gl=US
Tap there Delete, and then install the app again on your Samsung.
Customer Reply
Will I lose any friends?

No, your account will be preserved
However, you'll need to log in to your account again after that. Do you remember your password?
However, you'll need to log in to your account again after that. Do you remember your password?
Customer Reply
Ok,I have Facebook and a choice to uninstall or open. Can I use that?

Uninstall first
Then, we need to install it again
And after that, you can open it
Then, we need to install it again
And after that, you can open it
Customer Reply
Cancel is lit up, not open, do I wait?

Yes
Customer Reply
still waiting

Ok, what do you see right now?
Customer Reply
Facebook 100%of3.44 MB Cancel is lit up. Open is black. Similar app available. Facebook lite 2.0 MB

Ok, wait a little
Facebook installation is in progress.
Facebook installation is in progress.
Customer Reply
Ok

Let me know when you see the option Open.
Customer Reply
ok

👍
Customer Reply
it just isn’t highlighted

Ok, can you click on it?
Customer Reply
Open!

Great
Log in to your account
And let me know about the results.
Log in to your account
And let me know about the results.
Customer Reply
It says allow fb to access device location? Precise or approximate.

Allow it
Customer Reply
While using the app, only this time, don’t allow

You can allow it, *****
Customer Reply
i am in, thanks

Is there anything else I can do for you today?
Customer Reply
How do I get in touch next time?

You can save this chat as a bookmark in your browser or copy the link in your address bar and paste it to any place you'd like.
And our chat history will be preserved.
And our chat history will be preserved.
Customer Reply
How do I do that, yes, I am old

For your convenience, here's the link - https://howly.com/chat
You can save it anywhere
You can save it anywhere
Customer Reply
thanks

👍
We are glad that you have resolved your issue using Howly!
We are glad that you have resolved your issue using Howly!
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