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For several days Facebook has been telling me session closed but I could get in through login
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Ok, did you try to log in to your FB account on your phone?
yes, that’s where the trouble is
Ok
Let's try to reinstall your FB app first
Remove an app from your iPhone: Touch and hold the app on the Home Screen, tap Remove App, then tap Delete App to delete it from your iPhone.
Let me know when you're done.
I have Samsung for old people
Ok, no problem.
Go to Play Store
Or simply click on this link -- > https://play.google.com/store/apps/details?id=com.facebook.katana&hl=uk&gl=US
Tap there Delete, and then install the app again on your Samsung.
Will I lose any friends?
No, your account will be preserved
However, you'll need to log in to your account again after that. Do you remember your password?
Ok,I have Facebook and a choice to uninstall or open. Can I use that?
Uninstall first
Then, we need to install it again
And after that, you can open it
Cancel is lit up, not open, do I wait?
still waiting
Ok, what do you see right now?
Facebook 100%of3.44 MB Cancel is lit up. Open is black. Similar app available. Facebook lite 2.0 MB
Ok, wait a little
Facebook installation is in progress.
Ok
Let me know when you see the option Open.
ok
it just isn’t highlighted
Ok, can you click on it?
Open!
Great
Log in to your account
And let me know about the results.
It says allow fb to access device location? Precise or approximate.
Allow it
While using the app, only this time, don’t allow
You can allow it, *****
i am in, thanks
Is there anything else I can do for you today?
How do I get in touch next time?
You can save this chat as a bookmark in your browser or copy the link in your address bar and paste it to any place you'd like.
And our chat history will be preserved.
How do I do that, yes, I am old
For your convenience, here's the link - https://howly.com/chat
You can save it anywhere
thanks
👍
We are glad that you have resolved your issue using Howly!
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