Updated: April 05, 2023
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by Hanna Finley
Tech Expert & Writer
558 resolved issues

I was flying today Belgrade-Frankfurt-Vancouver-Kelowna

I was told my suitcase will be on the last destination, so Kelowna, but it's didn't show up there, *****, it's a black, plastic, hard, with a dog toy hanging on

Hello, thank you for using our service, my name is Hanna. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Was it a flight with Lufthansa?

Customer Replay

I started with Lufthansa
Belgrade- Frankfurt
after that was Condor

So it was Condor all the way to Kelowna after that, right?

Customer Replay

Frankfurt- Vancouver condor
Vancouver-Kelowna west jet


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Gotcha, thank you
Let me see what we can do!
For now, please try filling out this form with Lufthansa, since they most likely issued your ticket: https://mybag.aero/baggage/#/lufthansa/en-gb/delayed/ticket-details/login
After that, you can track the progress made via this link: https://www.lh.com/trace-delayed-baggage
Let me know if that helps!

Customer Replay

on the first link it say
it was a problem finding your
but u found my suitcase, right?

And you're positively sure that the ticket number is correct, right?
*****, I cannot find your suitcase, since we here at Howly are in no way related to any airline. However, I will try looking up alternative ways you can request the airline to look for your baggage!

Customer Replay

We are sorry but you must report your delayed baggage to the last airline you travelled with. Please contact the baggage tracing office of the respective airline at the airport to report your delayed baggage.
i got the first link and thst is what showed up

Gotcha, let me see what we can do, then
Please try submitting a claim for lost/delayed baggage via this link: https://mybag.aero/baggage/#/westjet/en-ca/delayed/create-bag/flight-details
After that, you should be able to monitor the situation with the search here: https://mybag.aero/baggage/#/westjet/en-ca/delayed/manage-bag

Customer Replay

i did if

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Great! Did the system give you a reference number?

Customer Replay

so now, i just have to track it

Yep, that's right!

Customer Replay

soo, that is it, right? :)
thanks for the help

Is there anything else I can do for you today, *****?

Customer Replay

i think that is fine
thanks so much

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Please feel free to contact us at any time. We'll be happy to help you.

Customer Replay

sounds great thanks

Have a good one! :)

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