Updated: March 19, 2023
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by Jake Jeong
Tech Expert & Writer
1008 resolved issues
Verified Expert in:
Tablets, Gadgets, Apps, Smart TV issues

can you help me figure out why my iPhone has just frozen?

author

Hello! Thank you for choosing our service. May I know your first name, please?

Customer Replay

*****

author

Nice to meet you, *****!
Was your iPhone on and frozen?

Customer Replay

I have a strange problem. THis has b=never happened before but my phone just stopped responding to my commands. All of them, including turn off.
yes it was on
when it froze

author

Got it!

Customer Replay

I am texting with y0ou on my computer

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author

Ok
Can you please specify the model of your Iphone?

Customer Replay

It'a 12

image

author

Thank you

Customer Replay

also now the phone is dead.

author

Is it on now?

Customer Replay

Up until now I could see the creen and the time it froze but now the screen is black

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Customer Replay

oh now it shows me the picture of the dead battery and the cable. That's progress!

author

Put it on charge please

Customer Replay

done

author

Let's wait for it to turn on

Customer Replay

Frankly, to have anything happening at all is a big step forward. It might have resolved itself!
Lety's wait and see

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author

Ok
😊

Customer Replay

The fact that I can even hit the side button to see the image of a charging phone is a big deal.

author

Are you still with me?

Customer Replay

still here but not yet charged enough to do NYTHING

author

Ok
I`ll be here

Customer Replay

OMG I am getting the apple logo.And now I am in and it is working!

author

Great!
Is there anything else I can do for you today?

Customer Replay

i think I am all set!
phew!

Customer Replay

thanks!

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