Created: January 19, 2023

can you help me figure out why my iPhone has just frozen?

Last Edit: January 24, 2023
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Jake Jeong
Jake Jeong Tech Expert & Writer
Hello! Thank you for choosing our service. May I know your first name, please?
Customer Reply
*****
Jake Jeong
Jake Jeong Tech Expert & Writer
Nice to meet you, *****!
Was your iPhone on and frozen?
Customer Reply
I have a strange problem. THis has b=never happened before but my phone just stopped responding to my commands. All of them, including turn off.
yes it was on
when it froze
Jake Jeong
Jake Jeong Tech Expert & Writer
Got it!
Customer Reply
I am texting with y0ou on my computer
Jake Jeong
Jake Jeong Tech Expert & Writer
Ok
Can you please specify the model of your Iphone?
Customer Reply
It'a 12iphone 12
Jake Jeong
Jake Jeong Tech Expert & Writer
Thank you
Customer Reply
also now the phone is dead.
Jake Jeong
Jake Jeong Tech Expert & Writer
Is it on now?
Customer Reply
Up until now I could see the creen and the time it froze but now the screen is black
Jake Jeong
Jake Jeong Tech Expert & Writer
Got it
Customer Reply
oh now it shows me the picture of the dead battery and the cable. That's progress!
Jake Jeong
Jake Jeong Tech Expert & Writer
Put it on charge please
Customer Reply
done
Jake Jeong
Jake Jeong Tech Expert & Writer
Let's wait for it to turn on
Customer Reply
Frankly, to have anything happening at all is a big step forward. It might have resolved itself!
Lety's wait and see
Jake Jeong
Jake Jeong Tech Expert & Writer
Ok
😊
Customer Reply
The fact that I can even hit the side button to see the image of a charging phone is a big deal.
Jake Jeong
Jake Jeong Tech Expert & Writer
Are you still with me?
Customer Reply
still here but not yet charged enough to do NYTHING
Jake Jeong
Jake Jeong Tech Expert & Writer
Ok
I`ll be here
Customer Reply
OMG I am getting the apple logo.And now I am in and it is working!
Jake Jeong
Jake Jeong Tech Expert & Writer
Great!
Is there anything else I can do for you today?
Customer Reply
i think I am all set!
phew!
Jake Jeong
Jake Jeong Tech Expert & Writer
Great!
Customer Reply
thanks!

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