Updated: March 19, 2023
Was it helpful?
by Jake Jeong
Tech Expert & Writer
1008 resolved issues
Verified Expert in:
Tablets, Gadgets, Apps, Smart TV issues

can you help me figure out why my iPhone has just frozen?

Hello! Thank you for choosing our service. May I know your first name, please?

Customer Replay


Nice to meet you, *****!
Was your iPhone on and frozen?

Customer Replay

I have a strange problem. THis has b=never happened before but my phone just stopped responding to my commands. All of them, including turn off.
yes it was on
when it froze

Got it!

Customer Replay

I am texting with y0ou on my computer

banner 3

Can you please specify the model of your Iphone?

Customer Replay

It'a 12


Thank you

Customer Replay

also now the phone is dead.

Is it on now?

Customer Replay

Up until now I could see the creen and the time it froze but now the screen is black

banner 6
Customer Replay

oh now it shows me the picture of the dead battery and the cable. That's progress!

Put it on charge please

Customer Replay


Let's wait for it to turn on

Customer Replay

Frankly, to have anything happening at all is a big step forward. It might have resolved itself!
Lety's wait and see

banner 9
Customer Replay

The fact that I can even hit the side button to see the image of a charging phone is a big deal.

Are you still with me?

Customer Replay

still here but not yet charged enough to do NYTHING

I`ll be here

Customer Replay

OMG I am getting the apple logo.And now I am in and it is working!

Is there anything else I can do for you today?

Customer Replay

i think I am all set!

Customer Replay


Get answers until you're satisfied
14 verified experts are online now
Expert's Assistant
Ask your question here
Share on:
Copy to clipbord
Was it helpful?
Howly expert is ready to help you with your iOS problem

No comments yet...

What about starting a discussion? Be the first to share your thoughts!

Write a comment

We use cookies to improve your browsing experience on our site, show personalized content and targeted ads, and analyze site traffic.
More info