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can you help me figure out why my iPhone has just frozen?
Hello! Thank you for choosing our service. May I know your first name, please?
*****
Nice to meet you, *****!
Was your iPhone on and frozen?
I have a strange problem. THis has b=never happened before but my phone just stopped responding to my commands. All of them, including turn off.
yes it was on
when it froze
Got it!
I am texting with y0ou on my computer
Ok
Can you please specify the model of your Iphone?
It'a 12
Thank you
also now the phone is dead.
Is it on now?
Up until now I could see the creen and the time it froze but now the screen is black
Got it
oh now it shows me the picture of the dead battery and the cable. That's progress!
Put it on charge please
done
Let's wait for it to turn on
Frankly, to have anything happening at all is a big step forward. It might have resolved itself!
Lety's wait and see
Ok
😊
The fact that I can even hit the side button to see the image of a charging phone is a big deal.
Are you still with me?
still here but not yet charged enough to do NYTHING
Ok
I`ll be here
OMG I am getting the apple logo.And now I am in and it is working!
Great!
Is there anything else I can do for you today?
i think I am all set!
phew!
Great!
thanks!
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