Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Please, follow the instruction below:
yes
the maximum showing is Hertz
60 hertz
There are no other options, am I right?
There are options for lower Hertz... like 50, 30, 29 ect
Can you please clarify how your monitor is connected to your computer?
There is a HDMI coming from the monitor. Then we have a display adapter connected to the other end plugging into the PC
Can you connect it without using the adapter?
I'll try.
then it will be HDMI to HDMI
Thank you! Please, keep me updated!
Yes it does connect
Good! Can you please now do all those steps again and see what options do you have now?
No way, that fixed it
Thank you...
I’m glad I was able to get that sorted out for you. Before you go, is there anything else I can assist you with today?
no that is great, thankyou
You are welcome! Thank you for choosing our service!
If you have any additional questions, don't hesitate to contact us anytime. Have a nice one!
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