Updated: April 03, 2023
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by Jessica Miller
Tech Expert & Writer
667 resolved issues

Can apple stores still repair an iPhone that still has a repair and expiration date active

I have an issue with face ID disabled on my iPhone.

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Would you be so kind to tell me more about that issue?

Customer Replay


Yes, they can if you still have the warranty.

Customer Replay

Actually I bought the Iphone online with issue of face ID disable


so I do some imel checking to see if the phone has been replaced before or not, so that is where I see that the person still got a warranty that will expire on 24 of December

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You mean you have bought this phone from someone and official Apple the warranty has expired?
Do you have the bocks with IMEI from this iPhone?

Customer Replay

yes I have

Any proof that you bought it?

Customer Replay

you know it online stuff. I bought it from ebay

You could try but they could refuse it because of it.

Customer Replay

so what do you think I can do

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The best option is you can contact the person from which you bought it to receive his proofthat you own this phone now, in case they will refuse it the only option is to get no ane other 3rd Apple replacement shop to fix it but you will need to pay a fee for it.
As I know you don't need a check that you bought this phone the phone to get the replacement or repair, it is usually linked to the IMEI of the phone, so you can have this warranty in any Apple shop.

Customer Replay

so if I take it to an apple shop, will they fix the face ID ISSUE

I cannot speak for them, but if it is still on a warrant they must.

Customer Replay

Okay. No problem

Is there anything else I can do for you today?

Customer Replay

Notting else for now

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Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime.

Customer Replay

Alright thanks

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