Updated: March 26, 2023
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by Peter Davis
Tech Expert & Writer
817 resolved issues

Best buy failed to reinstall my office 365 after a computer repair

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
What troubleshooting have you done so far?

Customer Replay

called best buy geek squad

Do you know what exactly they did wrong ?

Customer Replay

Best Buy told me they would back up my computer before repair. Now I have my computer back and no office 365. They can't figure out how to reinstall it, can you?

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Tell me please , do you have Office 365 on your personal Microsoft account or Work account ?


Customer Replay


Got it.

  1. Go to www.office.com and if you're not already signed in, select Sign in.
  2. Sign in with the account you associated with this version of Office.
  3. From the home page select Install Office
  4. Select Office 365 apps to begin the installation.

Can you please follow steps above to download Office 365 ?

Customer Replay

I tried to copy past your info to follow your directions and I have no word to paste it to

Sorry, what exactly you mean by that?
Why you need to copy and paste it?

Customer Replay

copy paste
so I can follow each step

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Do you see the word "link" in steps above, or the full link with "www" ?

Customer Replay

trying to install

Please , Let me know how everything is going.

Customer Replay

it's installing whole new 365 family. I don't want family, I want office and all my old information on 365, not new install

*****, you said you want Office 365
That is the way to install it

Customer Replay

that's what I asked for and it installed family 365

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Family is the Office
But for more people to use.
What issue you have with it, tell me please ?

Customer Replay

ok, so where is all my old information and pre filled out word docs????

Open Word.
If it has installed it.
Has it?

Customer Replay

opened word and pre fill docs no there

Are you sure you had them on this same account?

Customer Replay

Just showed up. Thanks for help,

Is there anything else I can do for you today?

Customer Replay

all good, rushing off for meeting

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