Updated: April 05, 2023
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by Dmytro Sywyi
Tech Expert & Writer
861 resolved issues

Apple keep declining my prepaid Mastercard.what is wrong?

I want to pay my STARZ monthly payment and can not.Apple decline my card,which I have been using in the past every month.what is wrong?

Hello! My name is Dmytro and I will be assisting you today. May I know your first name, please?

Customer Replay


Nice to meet you, *****!
Let's do the instructions step-by-step, okay?
1.Use your device to check your payment information. You may see red text explaining why the payment method can't be charged.

Customer Replay

i was told by Apple to check with my issuers to see if they support Apple

Okay, that's good, so they will check the issue. May i help you more, *****?

Customer Replay

yes I need help paying my bill

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So, the STARZ do not accept your payment, as I understood, correct?


Customer Replay

yes.that is correct

As far as I can see, STARZ accepts the next payment methods:
American Express
To resolve the issue, that you are getting, you will want to change your billing options on our website.

  • Start by logging into the STARZ website
  • select the Gear icon in the upper right
  • select 'Subscription'
  • select 'Change Payment Method'
  • enter your new credit card information.
Customer Replay


Take your time.

Customer Replay

Thank you so much.have a blessedly d night

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