After I changed my password e-mails arrive at my PC, but not my cell *****
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
My first name is *****
Nice to meet you, *****!
What service are you referring to?
Can you please specify what email service you use?
E-mail problem
I get it
What is the name of your email?
*****@yahoo.com
Is it gmail, yahoo or another?
Yahoo, right?
yes
Okay
Do I understand correctly that you receive emails on your computer but not on your phone?
yes, correct
Understood
Do you have only one email address?
yes
Noted
Are you logged in to your account on your phone?
what do you mean?
Did you enter your new password in the yahoo app on your phone?
only on my
Do you have Yahoo app on your phone?
Only on my PC
yes
So in order to get emails on your phone, you should log in to the account again with the new password
What do you see when you open the yahoo app on your phone?
How can
How can i do that?
What is your phone brand?
I-phone
Got it
Do you have this app --> https://apps.apple.com/us/app/yahoo-mail-organized-email/id577586159 ?
Where can I see this app?
Follow the link I sent you
If you want to get emails on your phone, you should have it installed
It was perfectly worked my e-mails, but some how it was blocked. Should I click on link you sent to my, or I have to go to some were to see the link?
You can just click to check if you have this app
Keep me apprised.
Hanna, where I have to click to check if I have this app?
https://apps.apple.com/us/app/yahoo-mail-organized-email/id577586159
Click here
See what app I mean and check if you have the same on your phone
I'm sorry, but when I click on link you are sent to me, it seams to me that I have organized emails.
Can you tell me please if you have this icon on your phone?
Do you use it for your emails?
Yes, I have it
So what do you see when you open it?
Do you want me to open this icon?
Yes, please open the app
I tried to click on this icon, but I can't open it.
What problem do you have with opening it?
I click on your link, it opened with icon, same as you sent to me, it has note Yahoo Mail - Organized emails, Fast, personalized inbox.
You should find this icon on your phone.
Like here:
Should I go to settings? I have in app icons icon envelope.
No, *****, just find the app on your phone.
All my emails I received I have under icon envelope.
What do you mean?
Should it be under settings?
No, *****.
Is your phone unlocked?
yes it is unlocked. It seams to me that it was blocked by Yahoo.
Please, close any app you have opened.
After you are done, swipe left.
Do you see a list of apps?
Blocked to operate with emails: send them or receive them.
I got that, ma'am
Could you, please, refer to my messages above?
I don't have any open app. May I ask you: how can I see the list of apps? Where I have to go to open the list of apps?
Please, go to Home Page.
WHen you are on it, please, swipe left.
Swipe to the left, rather.
I'm very sorry, but how I can open home page?
Just swipe to the left
I swiped to the left and found App Library, it is just icons
Yes, it's what you need.
Could you, please, tell me if you see the Search bar at the top of our screen?
yes
Please, tap on it and type Yahoo.
You will find the app.
I found only icon cold MAIL
Does it look like a blue icon with a white envelope on it?
yes
Got it.
Do you usually use that app for your emails?
yes,
Got it.
Please, go to the App Store
Download Yahoo app.
yahoo. com or yahoo emails or yahoo mail?
Are you on App Store right now?
yes
Yahoo mail, please.
I did
DId you download it?
I click on install
Yes. Just wait for it to install, if it haven't already.
So should I wait or not?
Yes, you should wait for it to install.
Is it installed yet?
I believe it was installed.
Please, open the app and log in to your email account.
Did you receive my message above?
Yes, I did. But when I open the icon with envelope it didn't show me how to log in to yahoo.
You should open the Yahoo Mail app.
The one you just downloaded.
ok, I will try
Thank you
please don't leave me
I am here, ma'am. don't worry.
I tried to re-enter my password, but the system didn't allowed it.
Was it the new password?
The one you recovered?
it is the password which I used to open my account on PC
Are you sure you are entering the correct password?
and when I went to settings they stated that the account blocked . I write for you from my cell:
Could you, please, send me a screenshot or a photo?
You will not receive phone calls, messages, emails, or FaceTime from people on the block list
I think it's not about your account, it's about the accounts you have blocked.
I would really appreciate a screenshot.
Sorry, I don't now how to do screenshot
Press the Side button and the Volume up button at the same time.
Quickly release both buttons.
Is side button on the right and is volume up on the left side?
Yes, Side button is the only button on the right side.
I tried, did I understand correctly that I should press buttons and quickly release it?
Yes, ma'am
Dear Hanna, I tried to use my new password and finally it worked! It was unblocked!
Great!
I am really glad to hear that :)
I'm greatly appreciate your patience and help!
Thank you very much!
And I appreciate your cooperation, ma'am!
You are welcome ;)
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