Created: November 1, 2022

After I changed my password e-mails arrive at my PC, but not my cell *****

What should I do to unblock cell inbox. I didn't receive new password
Last Edit: November 2, 2022
Hanna Finley
Hanna Finley Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
My first name is *****
Hanna Finley
Hanna Finley Tech Expert & Writer
Nice to meet you, *****!
What service are you referring to?
Can you please specify what email service you use?
Customer Reply
E-mail problem
Hanna Finley
Hanna Finley Tech Expert & Writer
I get it
What is the name of your email?
Customer Reply
*****@yahoo.com
Hanna Finley
Hanna Finley Tech Expert & Writer
Is it gmail, yahoo or another?
Yahoo, right?
Customer Reply
yes
Hanna Finley
Hanna Finley Tech Expert & Writer
Okay
Do I understand correctly that you receive emails on your computer but not on your phone?
Customer Reply
yes, correct
Hanna Finley
Hanna Finley Tech Expert & Writer
Understood
Do you have only one email address?
Customer Reply
yes
Hanna Finley
Hanna Finley Tech Expert & Writer
Noted
Are you logged in to your account on your phone?
Customer Reply
what do you mean?
Hanna Finley
Hanna Finley Tech Expert & Writer
Did you enter your new password in the yahoo app on your phone?
Customer Reply
only on my
Hanna Finley
Hanna Finley Tech Expert & Writer
Do you have Yahoo app on your phone?
Customer Reply
Only on my PC
yes
Hanna Finley
Hanna Finley Tech Expert & Writer
So in order to get emails on your phone, you should log in to the account again with the new password
What do you see when you open the yahoo app on your phone?
Customer Reply
How can
How can i do that?
Hanna Finley
Hanna Finley Tech Expert & Writer
What is your phone brand?
Customer Reply
I-phone
Hanna Finley
Hanna Finley Tech Expert & Writer
Customer Reply
Where can I see this app?
Hanna Finley
Hanna Finley Tech Expert & Writer
Follow the link I sent you
If you want to get emails on your phone, you should have it installed
Customer Reply
It was perfectly worked my e-mails, but some how it was blocked. Should I click on link you sent to my, or I have to go to some were to see the link?
Hanna Finley
Hanna Finley Tech Expert & Writer
You can just click to check if you have this app
Keep me apprised.
Customer Reply
Hanna, where I have to click to check if I have this app?
Hanna Finley
Hanna Finley Tech Expert & Writer
https://apps.apple.com/us/app/yahoo-mail-organized-email/id577586159
Click here
See what app I mean and check if you have the same on your phone
Customer Reply
I'm sorry, but when I click on link you are sent to me, it seams to me that I have organized emails.
Hanna Finley
Hanna Finley Tech Expert & Writer
Can you tell me please if you have this icon on your phone?

Do you use it for your emails?
Customer Reply
Yes, I have it
Hanna Finley
Hanna Finley Tech Expert & Writer
So what do you see when you open it?
Customer Reply
Do you want me to open this icon?
Hanna Finley
Hanna Finley Tech Expert & Writer
Yes, please open the app
Customer Reply
I tried to click on this icon, but I can't open it.
Hanna Finley
Hanna Finley Tech Expert & Writer
What problem do you have with opening it?
Customer Reply
I click on your link, it opened with icon, same as you sent to me, it has note Yahoo Mail - Organized emails, Fast, personalized inbox.
Hanna Finley
Hanna Finley Tech Expert & Writer
You should find this icon on your phone.
Like here:
Customer Reply
Should I go to settings? I have in app icons icon envelope.
Hanna Finley
Hanna Finley Tech Expert & Writer
No, *****, just find the app on your phone.
Customer Reply
All my emails I received I have under icon envelope.
Hanna Finley
Hanna Finley Tech Expert & Writer
What do you mean?
Customer Reply
Should it be under settings?
Hanna Finley
Hanna Finley Tech Expert & Writer
No, *****.
Is your phone unlocked?
Customer Reply
yes it is unlocked. It seams to me that it was blocked by Yahoo.
Hanna Finley
Hanna Finley Tech Expert & Writer
Please, close any app you have opened.
After you are done, swipe left.
Do you see a list of apps?
Customer Reply
Blocked to operate with emails: send them or receive them.
Hanna Finley
Hanna Finley Tech Expert & Writer
I got that, ma'am
Could you, please, refer to my messages above?
Customer Reply
I don't have any open app. May I ask you: how can I see the list of apps? Where I have to go to open the list of apps?
Hanna Finley
Hanna Finley Tech Expert & Writer
Please, go to Home Page.
WHen you are on it, please, swipe left.
Swipe to the left, rather.
Customer Reply
I'm very sorry, but how I can open home page?
Hanna Finley
Hanna Finley Tech Expert & Writer
Just swipe to the left
Customer Reply
I swiped to the left and found App Library, it is just icons
Hanna Finley
Hanna Finley Tech Expert & Writer
Yes, it's what you need.
Could you, please, tell me if you see the Search bar at the top of our screen?
Customer Reply
yes
Hanna Finley
Hanna Finley Tech Expert & Writer
Please, tap on it and type Yahoo.
You will find the app.
Customer Reply
I found only icon cold MAIL
Hanna Finley
Hanna Finley Tech Expert & Writer
Does it look like a blue icon with a white envelope on it?
Customer Reply
yes
Hanna Finley
Hanna Finley Tech Expert & Writer
Got it.
Do you usually use that app for your emails?
Customer Reply
yes,
Hanna Finley
Hanna Finley Tech Expert & Writer
Got it.
Please, go to the App Store
Download Yahoo app.
Customer Reply
yahoo. com or yahoo emails or yahoo mail?
Hanna Finley
Hanna Finley Tech Expert & Writer
Are you on App Store right now?
Customer Reply
yes
Hanna Finley
Hanna Finley Tech Expert & Writer
Yahoo mail, please.
Customer Reply
I did
Hanna Finley
Hanna Finley Tech Expert & Writer
DId you download it?
Customer Reply
I click on install
Hanna Finley
Hanna Finley Tech Expert & Writer
Yes. Just wait for it to install, if it haven't already.
Customer Reply
So should I wait or not?
Hanna Finley
Hanna Finley Tech Expert & Writer
Yes, you should wait for it to install.
Is it installed yet?
Customer Reply
I believe it was installed.
Hanna Finley
Hanna Finley Tech Expert & Writer
Please, open the app and log in to your email account.
Did you receive my message above?
Customer Reply
Yes, I did. But when I open the icon with envelope it didn't show me how to log in to yahoo.
Hanna Finley
Hanna Finley Tech Expert & Writer
You should open the Yahoo Mail app.
The one you just downloaded.
Customer Reply
ok, I will try
Hanna Finley
Hanna Finley Tech Expert & Writer
Thank you
Customer Reply
please don't leave me
Hanna Finley
Hanna Finley Tech Expert & Writer
I am here, ma'am. don't worry.
Customer Reply
I tried to re-enter my password, but the system didn't allowed it.
Hanna Finley
Hanna Finley Tech Expert & Writer
Was it the new password?
The one you recovered?
Customer Reply
it is the password which I used to open my account on PC
Hanna Finley
Hanna Finley Tech Expert & Writer
Are you sure you are entering the correct password?
Customer Reply
and when I went to settings they stated that the account blocked . I write for you from my cell:
Hanna Finley
Hanna Finley Tech Expert & Writer
Could you, please, send me a screenshot or a photo?
Customer Reply
You will not receive phone calls, messages, emails, or FaceTime from people on the block list
Hanna Finley
Hanna Finley Tech Expert & Writer
I think it's not about your account, it's about the accounts you have blocked.
I would really appreciate a screenshot.
Customer Reply
Sorry, I don't now how to do screenshot
Hanna Finley
Hanna Finley Tech Expert & Writer
Press the Side button and the Volume up button at the same time.
Quickly release both buttons.
Customer Reply
Is side button on the right and is volume up on the left side?
Hanna Finley
Hanna Finley Tech Expert & Writer
Yes, Side button is the only button on the right side.
Customer Reply
I tried, did I understand correctly that I should press buttons and quickly release it?
Hanna Finley
Hanna Finley Tech Expert & Writer
Yes, ma'am
Customer Reply
Dear Hanna, I tried to use my new password and finally it worked! It was unblocked!
Hanna Finley
Hanna Finley Tech Expert & Writer
Great!
I am really glad to hear that :)
Customer Reply
I'm greatly appreciate your patience and help!
Thank you very much!
Hanna Finley
Hanna Finley Tech Expert & Writer
And I appreciate your cooperation, ma'am!
You are welcome ;)