Hello, thank you for contacting Howly! I am here to help you today!
May I know your first name, please?
May I know your first name, please?
Customer Reply
*****
Nice to meet you, *****. Allow me some time, please.
Customer Reply
Ok
Try this:
Turn off your PC, and then boot it up again.
As soon as the manufacturer's logo appears on the screen, press the F2 key to access the boot menu. This key can change depending on which manufacturer made your PC, so refer to the user manual if F2 doesn't work.
Once you have entered the boot menu, the first thing you need to do is change the boot options to CD/DVD Rom. You can also select boot from
USB if you have a bootable USB drive.
If you don’t own a CD, then you can also use a USB drive to run the Windows repair.
Enter your Windows 10 OS CD/DVD. Restart your computer, and it will now boot from your CD/DVD Rom. A message will appear on the screen that says, "Press any key to boot from CD or DVD." Follow those instructions and press any key on your keyboard.
It will boot up your Windows repair/install process.
Select your time zone, language, and keyboard input method.
On the next screen, click on the Repair your computer button. Next, click on Troubleshooting > Advanced options > Automatic repair.
Turn off your PC, and then boot it up again.
As soon as the manufacturer's logo appears on the screen, press the F2 key to access the boot menu. This key can change depending on which manufacturer made your PC, so refer to the user manual if F2 doesn't work.
Once you have entered the boot menu, the first thing you need to do is change the boot options to CD/DVD Rom. You can also select boot from
USB if you have a bootable USB drive.
If you don’t own a CD, then you can also use a USB drive to run the Windows repair.
Enter your Windows 10 OS CD/DVD. Restart your computer, and it will now boot from your CD/DVD Rom. A message will appear on the screen that says, "Press any key to boot from CD or DVD." Follow those instructions and press any key on your keyboard.
It will boot up your Windows repair/install process.
Select your time zone, language, and keyboard input method.
On the next screen, click on the Repair your computer button. Next, click on Troubleshooting > Advanced options > Automatic repair.
Customer Reply
I will tried already with another tech support. Can't use f keys. Have windows 10 on a usb drive and wanna do a clean windows install. I can only access uefi firmware setting.
Okay, can you access boot sequence menu?
Customer Reply
I dont think so but will try again if tell me how
Which laptop is that? What is the brand?
Customer Reply
Gateway
Restart the computer. Press the F2 key to enter computer's BIOS Setup during Power-On Self-Test, or POST, process while the Gateway logo is being displayed. Press the Right Arrow key to select Main. Select F12 Boot Menu.
You mentioned that you cannot use the F keys, why is that?
You mentioned that you cannot use the F keys, why is that?
Customer Reply
Idk but wont work. I accidentalky deleted some partions trying to install an external harddrive and nothing really works now
But if you are able to access the UEFI menus then you should be able to use the F keys.
Customer Reply
No on screen it says press esc for uefi firmware settings and can do the rest f8 for startup and f1 for recovery dont work
Okay, enter the UEFI bios, please.
Customer Reply
Ok
What do you see?
Customer Reply
Ok Im on what says at top aptio setup utility. Underneath it has choice of main,advanced,chipset,security,boot. I dont see where to enter uefi bios
Do you have the USB stick inserted?
Customer Reply
I just put in
Okay, select boot settings.
Customer Reply
Ok
Make your USB stick the first on settings.
Customer Reply
Ok
Then save and boot.
Customer Reply
How do I do that
I see save and exit
I see save and exit
Click Save and Exit, yes.
Customer Reply
Save changes and reset
Yes, that is correct.
Customer Reply
Ohh i just pushed 1st one now its going into windows setup
Good
Customer Reply
Sjould i hit install now
You can now install Windows, *****.
Customer Reply
Ok
Thanks for understanding.
Customer Reply
I should say the same to you. Now I hit custom install as i dont think regular will work
Or idk
Or idk
Regular one should work.
Customer Reply
It didnt. Now on custom. It gave me 2 options on where to install and says both wont work.
Any reasons why?
Customer Reply
For regular 1 it says upgrade option notavailable if start with windows 10. It says if have copy installed which I do i have to remove installation media
I havr friends pc so will try to remove installtion media on usb
I havr friends pc so will try to remove installtion media on usb
Then please try to remove installation media.
Customer Reply
I am but not sure which folder still looking
Gotcha.
Take your time.
Take your time.
Customer Reply
Im just going to format and start over
Okay, got it.
Customer Reply
Idk how to do without downloading installation media is there another way
Allow me some time, please.
Customer Reply
Maybe ctry installing windows 11 ifca
Do you have a flash drive with Windows on it?
Customer Reply
Well i just deleted and can put back on only with installatiin media but will
This would be a best option
Customer Reply
Its taking a min
I'll wait, take your time
Let me know when you are ready
Let me know when you are ready
Customer Reply
Ok done
Excellent, now please try to but your Laptop with a flash drive in it
Customer Reply
Ok
Let me know how everything is going.
Customer Reply
Ok tried advance and it says cant be installed. Selected disk has mbr partition table. On efi systems,windows can only be installed to gpt disks . Then windows cant be installed to hard disk space. Must be installed to a partition formatted as ntfs
Do you have any valuable data on a hard drive?
Customer Reply
No
Got it, then we can fully re-create hard drive partitions
Customer Reply
Ok
Do you have a Win 10 or Win 11 on the flash drive?
Customer Reply
Win 10
Do you see an option to create new partitions?
Customer Reply
Refresh,delete,format,new,load driver and extend are options
I suggest you Delete all the drives of your hard drive and then create a new ones
Customer Reply
Ok
Let me know how everything is going.
Customer Reply
I deleted first one and the next which says unallocated space doesnt give the option to delete
Now select "unallocated space" and choose to create a new partition
Customer Reply
Ok its asking size. Number in box says 59902
Mb
Mb
Choose 59902 Mb
It is enough for the installation
It is enough for the installation
Customer Reply
Ok i think
Getting files ready fir installation
Getting files ready fir installation
Good, now we need just to wait
Customer Reply
Thanks so much. I was ready to leave this site awhile ago. My anxiety and frustration were getting high. Thanks for hanging in there. I contacted microsoft first and they left after 45 mins sending me to their online forum where no one had the answer
You're welcome *****!
We can wait for the installation process to finish, or you can contact us any time if some issue occurs
We can wait for the installation process to finish, or you can contact us any time if some issue occurs
Customer Reply
Its almost done.
Its restarting now hopefulky fine
Its restarting now hopefulky fine
Got it, let me know
Customer Reply
Wow your so blessed. Thank you. Im a highly sensitive,loving empath who like most are poor and struggking otherwise i would send you a huge tip but all I got is alot of virtual hugs and gratitude. Thank you so much and I hooe you have an awesome weekend
I’m glad I was able to get that sorted out for you Chris!
Customer Reply
Cheers
Please feel free to contact us at any time. We'll be happy to help you.
Customer Reply
Ok will do. Have a great day. Bye
Have a great day *****!
Bye
Bye
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