Updated: April 04, 2023
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by Oleksandr Kamennyi
Tech Expert & Writer
961 resolved issues
Verified Expert in:
Smartphones, Gadgets, Computers, Apps

A few weeks ago I purchased Peacock premium and had it charged to my account

I can not seem to get it to play shows. When I try and sign in it says the account already exists

Hello, thank you for contacting Howly! I am here to help you today! May I know your first name, please?

Customer Replay


Nice to meet you, *****!
Most likely, you were trying to sign up the account instead of signing in
Did you try this on your phone?

Customer Replay

no the tv remote,

Okay, what TV brand do you have, *****?

Customer Replay

Samsung smart tv


banner 3

Thank you!
Please, follow the following steps:

  1. Open the Peacocck app
  2. Select the Sign In button on the upper right.
  3. Enter your account credentials
  4. Tap 'Continue' or 'Sign in'

Is everything clear with the provided instruction?

Customer Replay

instructions ok trying

Take your time, *****!

Customer Replay

it came back to a scan code every time

Could you, please, send me a screenshot, *****?
To attach pictures to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have either to choose an image on your device or take a photo right away. Then confirm sending.

Customer Replay

Visitor uploaded: image.jpg
Type: image/jpeg
Size: 1393490

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I see, thank you
Did you try to scan it?

Customer Replay

Many times it won’t scan

Okay, did you try to go to the page by the link shown on the screen?

Customer Replay


What happened then?

Customer Replay

it will open on my phone but not tv
nothin on the link

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Got it
Please, try to go to -> https://peacocktv.com/tv%20activation
Sign into your account if asked
Tell me what you see there?

Customer Replay


Take your time!

Customer Replay

it say invalid password
should I put I don’t know my password and reset

So, did you forget the password to your Peacock account?
Yes, try to reset it in this case

Customer Replay

I didn’t think so but we are resetting

Good, take your time, *****

Customer Replay

password changed

Try to follow the link again and sign in
Please, keep me apprised.

Customer Replay

Working on it

Please, let me know when you're done with that, *****!

Customer Replay

It’s a work in progress. Reset password and it says didn’t recognize

May I have a screenshot? You can take it with your iPad camera.

Customer Replay

Visitor uploaded: image.jpg
Type: image/jpeg
Size: 1065267

Ok, let's try to reset your password.

Customer Replay

this is the third time

Yes, let's try to do it again.
Here are the steps:

  1. Open this page: https://www.peacocktv.com/
    Go to your account by clicking on Sign in at the top right corner of the website or app.
  2. Select "Forgot Password?"
  3. Enter the email address that you used when you signed up for Peacock and click on Continue.
  4. Peacock will email you a link to reset your password.
Customer Replay

ok give me some time

Ok :) Please make sure to remember the password or write it down.

Customer Replay

I have been ,working on it

Got it, thank you!

Customer Replay


What stage are you at?

Customer Replay

out of my mind but I think we are making progress

Ok, please take your time.

Customer Replay

problem resolved, thanks for your help

Got it, thank you!
Do you have any additional questions I can help you with?

Customer Replay

not at this time

Please feel free to contact us at any time. We'll be happy to help you.

Customer Replay

Ok thank you

Customer Replay


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