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A few weeks ago I purchased Peacock premium and had it charged to my account
Hello, thank you for contacting Howly! I am here to help you today! May I know your first name, please?
*****
Nice to meet you, *****!
Most likely, you were trying to sign up the account instead of signing in
Did you try this on your phone?
no the tv remote,
Okay, what TV brand do you have, *****?
Samsung smart tv
Thank you!
Please, follow the following steps:
- Open the Peacocck app
- Select the Sign In button on the upper right.
- Enter your account credentials
- Tap 'Continue' or 'Sign in'
Is everything clear with the provided instruction?
instructions ok trying
Take your time, *****!
it came back to a scan code every time
Could you, please, send me a screenshot, *****?
To attach pictures to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have either to choose an image on your device or take a photo right away. Then confirm sending.
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 1393490
I see, thank you
Did you try to scan it?
Many times it won’t scan
Okay, did you try to go to the page by the link shown on the screen?
yes
What happened then?
it will open on my phone but not tv
nothin on the link
Got it
Please, try to go to -> https://peacocktv.com/tv%20activation
Sign into your account if asked
Tell me what you see there?
ok
Take your time!
it say invalid password
should I put I don’t know my password and reset
So, did you forget the password to your Peacock account?
Yes, try to reset it in this case
I didn’t think so but we are resetting
Good, take your time, *****
password changed
Good
Try to follow the link again and sign in
Please, keep me apprised.
ok
Working on it
Understood
Please, let me know when you're done with that, *****!
It’s a work in progress. Reset password and it says didn’t recognize
May I have a screenshot? You can take it with your iPad camera.
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 1065267
Ok, let's try to reset your password.
Again
this is the third time
Yes, let's try to do it again.
Here are the steps:
- Open this page: https://www.peacocktv.com/
Go to your account by clicking on Sign in at the top right corner of the website or app. - Select "Forgot Password?"
- Enter the email address that you used when you signed up for Peacock and click on Continue.
- Peacock will email you a link to reset your password.
ok give me some time
Ok :) Please make sure to remember the password or write it down.
I have been ,working on it
Got it, thank you!
thanks
What stage are you at?
out of my mind but I think we are making progress
Ok, please take your time.
problem resolved, thanks for your help
Got it, thank you!
Do you have any additional questions I can help you with?
not at this time
Please feel free to contact us at any time. We'll be happy to help you.
Ok thank you
Bye :)
bye
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