Updated: March 08, 2023
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by Henry Miller
Tech Expert & Writer
581 resolved issues

Windows 10 W Defender popped message that my pc is disabled detected Trojan spywareup message

Hello, thank you for using Howly.
The “Threat Detected: Trojan Spyware” fake error message is a scam that pretends to be from Microsoft to trick you into thinking that your computer has crashed or that a virus has been detected. It does this to try and scare you into calling one of the listed numbers to receive support.

Customer Replay

I wondered about that. But the page is locked
ESCAPE or cntl alt delete?

Could you specify, what page are you referring to?

Customer Replay

The page in a blue box saying access to computer has been blocked

if the PC freezes up, open Task Manager Then white box saying Win Def Sec Center

Customer Replay

Access to this PC has been blocked for security reasons
Error # 190471166

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Could you try to restart your computer, please?

Customer Replay

Thanks so much for your help! Looks OK now. How did they get to my computer?

Probably, it was like a link or advertisement which you followed.

Customer Replay

Thank you. Thank you.
Will say goodbye now.

If it happens next time, please, follow these instructions:

  1. Open the “Task Manager” by pressing the Ctrl + Alt + Del keys on your keyboard and then selecting Task Manager.
  2. Scroll through the list until you see your web browser’s process and left-click on it once so it becomes highlighted. Once you have selected the browser’s process, click on the End Task button as shown in the image
  3. Your browser window should now be closed. The next time you open your browser, do not allow the browser to open the last opened page.
Customer Replay

Thank you so much. Made notes so I'll know next time. Have a nice day!

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Thanks, you too!
Please feel free to contact us at any time. We'll be happy to help you. Have a nice one, Alice!

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