Created: November 21, 2022

When someone texts me on WhatsApp I cannot get it to ding or ping to let me know it has arrived

Last Edit: November 23, 2022
Oleksandr Lazariev
Oleksandr Lazariev Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Oleksandr Lazariev
Oleksandr Lazariev Tech Expert & Writer
Nice to meet you, *****!
Do you mean you don't receive notifications from WhatsApp?
Customer Reply
Same to you Oleksandr
Oleksandr Lazariev
Oleksandr Lazariev Tech Expert & Writer
Thank you!
Do you have this issue on your phone or computer?
Customer Reply
Yes. When I open my phone there is a written text but no sound alert. I have and iPhone 11 and have deleted the app and then reinstalled as well as having restarted the phone twice.
Oleksandr Lazariev
Oleksandr Lazariev Tech Expert & Writer
Okay, got it
Could you open your iPhone settings -> notifications, please?
Then scroll down and find WhatsApp
Customer Reply
On it
Oleksandr Lazariev
Oleksandr Lazariev Tech Expert & Writer
Make sure everything is turned on there
Customer Reply
All turned on
Oleksandr Lazariev
Oleksandr Lazariev Tech Expert & Writer
Okay, got it
Do you have this issue only with WhatsApp or any other apps too?
Customer Reply
Only WhatsApp
Oleksandr Lazariev
Oleksandr Lazariev Tech Expert & Writer
Okay
Try to reset your settings:
1. Go to "Settings" and hit "General".
2. Go to "Reset" and hit "Reset All Settings" Will it erase all content and settings?
It should affect only settings, not content. But let me check it, please
Customer Reply
Will it all be gone?
Oleksandr Lazariev
Oleksandr Lazariev Tech Expert & Writer
Reset All Settings doesn't erase any of your data such as files, documents, photos, videos, notes, email, or apps. It will only delete your settings. All notifications should work like on a new device after it
Customer Reply
The white apple…
Oleksandr Lazariev
Oleksandr Lazariev Tech Expert & Writer
What do you mean?
Customer Reply
Looks like phone is rebooting
Oleksandr Lazariev
Oleksandr Lazariev Tech Expert & Writer
Okay, let's wait
Customer Reply
Done
Oleksandr Lazariev
Oleksandr Lazariev Tech Expert & Writer
Good
Could you ask someone to message you to check notifications?
Your WhatsApp will show a notification only if the app is closed
Customer Reply
Waiting fora message. App is closed
Oleksandr Lazariev
Oleksandr Lazariev Tech Expert & Writer
Okay
Customer Reply
Yes. It worked!
Oleksandr Lazariev
Oleksandr Lazariev Tech Expert & Writer
Nice!
Can I help you with something else?
Customer Reply
So is all my data like saved credit cards and passwords deleted as well?
Oleksandr Lazariev
Oleksandr Lazariev Tech Expert & Writer
It shouldn't be
Did you notice something about it?
Customer Reply
Thanks. . You’ve been most helpful!
Oleksandr Lazariev
Oleksandr Lazariev Tech Expert & Writer
I am glad to help, *****!
I am so pleased to see your issue got resolved!