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When someone texts me on WhatsApp I cannot get it to ding or ping to let me know it has arrived
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Do you mean you don't receive notifications from WhatsApp?
Same to you Oleksandr
Thank you!
Do you have this issue on your phone or computer?
Yes. When I open my phone there is a written text but no sound alert. I have and iPhone 11 and have deleted the app and then reinstalled as well as having restarted the phone twice.
Okay, got it
Could you open your iPhone settings -> notifications, please?
Then scroll down and find WhatsApp
On it
Make sure everything is turned on there
All turned on
Okay, got it
Do you have this issue only with WhatsApp or any other apps too?
Only WhatsApp
Okay
Try to reset your settings:
- Go to "Settings" and hit "General".
- Go to "Reset" and hit "Reset All Settings" Will it erase all content and settings?
It should affect only settings, not content. But let me check it, please
Will it all be gone?
Reset All Settings doesn't erase any of your data such as files, documents, photos, videos, notes, email, or apps. It will only delete your settings. All notifications should work like on a new device after it
The white apple…
What do you mean?
Looks like phone is rebooting
Okay, let's wait
Done
Good
Could you ask someone to message you to check notifications?
Your WhatsApp will show a notification only if the app is closed
Waiting fora message. App is closed
Yes. It worked!
Nice!
Can I help you with something else?
So is all my data like saved credit cards and passwords deleted as well?
It shouldn't be
Did you notice something about it?
Thanks. . You’ve been most helpful!
I am glad to help, *****!
I am so pleased to see your issue got resolved!
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