Upon opening my ipad,there was a notice from Apple saying my Apple id and phone number was being used for Face Time on new iPhone

Nice to meet you, *****!
You might want to consider changing your password and making sure it is a strong one. You can also add 2 Factor Authentication to your account for more security
Additionally, check your device list to see if there is a device signed in that you don't recognize.
I can explain you how to do all of this

Proceed to where? Can you please send me a screenshot of that email?

To attach pictures to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have either to choose an image on your device or take a photo right away. Then confirm sending.
alternatively, you can send it to our email: help@howly.com

Thank you for the photo
I have received and reviewed it
Do you have access to your iPhone at the moment?
Or to your ipad?

Great. Let's check your Apple ID device list to find where you're signed in. If you see any device that you do not know, you will be able to permanently delete if from your account
Use the web to find where you're signed in
From the Devices section of your Apple ID account page, you can find all of the devices that you're currently signed in to with your Apple ID, including Android devices, consoles, and smart TVs:

1. Sign in to appleid.apple.com,* then select Devices.

I don't see the option to select Devices

Do you see menu like this?

Yes, it is just an example that shows where you can find devices

1. You need to open this link: http://appleid.apple.com/
2. You need to login with your apple id and password
3. When you are in your Apple account, you need to click on Devices

What do you see when you login? Can you please show me?

Take your time. *****. I am here

I guess you are opening just a picture I sent you in the chat
it is not a real web page
Please click on this link: https://appleid.apple.com/

This one: https://appleid.apple.com/ ?

Can you please send me a picture of the page that you see when you sign in?

thank you

Thank you, let me check, please
Please click on Account security and check what you have there

On your picture, please let me know if this is Devices? Because the picture is very blurred, I cannot read it
Agent uploaded: Screenshot.png
Type: image/png
Size: 894303

Do you have only 1 apple ID?

Good. In this case, I suggest you changing your Apple ID's password for security reasons. To make sure noone is using your apple ID for their purposes

1. Please open appleid.apple.com again
2. see on the left you have Sign-In and Security section
3. In the Sign-In and Security section, click Password
4. Enter your current password, then enter a new password and confirm the new password.
   We suggest you use a strong password, do not use your date of birth, SNN, or something that can be guessed by others.
5. Click Change Password.

you should type all of the password till the end to confirm it. It says wrong when you type only a few letters because the new password is not complete

please let me know if it worked

Great!
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?

Even if anyone used your Apple ID, they will not be able to do it anymore since you have changed your password

Apple does not charge a toll or fee to make or receive any calls on Facetime

Please check with ATT if there were any international calls from your number
To reach them please Call 611 or 1-800-331-0500

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