Updated: March 21, 2023
Was it helpful?
by Jolene Haston
Tech Expert & Writer
497 resolved issues
Verified Expert in:
Smartphones, Apps, 4G/5G issues, Mac issues

Upon opening my ipad,there was a notice from Apple saying my Apple id and phone number was being used for Face Time on new iPhone

I do not have a new iPhone nor am I using Face Time

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
You might want to consider changing your password and making sure it is a strong one. You can also add 2 Factor Authentication to your account for more security
Additionally, check your device list to see if there is a device signed in that you don't recognize.
I can explain you how to do all of this

Customer Replay

I believe I was to receive a password or pin #via email in order to proceed. I have not received any email from Apple

Proceed to where? Can you please send me a screenshot of that email?

Customer Replay

I've taken the picture but don't know how to send it to you. As you can telll, I'm not technically proficient at all.

banner 3

To attach pictures to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have either to choose an image on your device or take a photo right away. Then confirm sending.
alternatively, you can send it to our email: help@howly.com

Customer Replay

Just sent it to your email

Thank you for the photo
I have received and reviewed it
Do you have access to your iPhone at the moment?
Or to your ipad?

Customer Replay

Yes, both

Great. Let's check your Apple ID device list to find where you're signed in. If you see any device that you do not know, you will be able to permanently delete if from your account
Use the web to find where you're signed in
From the Devices section of your Apple ID account page, you can find all of the devices that you're currently signed in to with your Apple ID, including Android devices, consoles, and smart TVs:

  1. Sign in to appleid.apple.com,* then select Devices.

Customer Replay

2. If you don’t see your devices right away, click View Details and answer your security questions.
Please let me know when you get there and check if you recognize all of the devices in the list

banner 6

I don't see the option to select Devices

Customer Replay

Please see my screenshot


Do you see menu like this?

Customer Replay

When I clicked on it it opened to what looks like a sample of someone's account Dawn ramirez

Yes, it is just an example that shows where you can find devices

  1. You need to open this link: http://appleid.apple.com/
  2. You need to login with your apple id and password
  3. When you are in your Apple account, you need to click on Devices
Customer Replay

Yes but I never got to a screen that looked like that

banner 9

What do you see when you login? Can you please show me?

Customer Replay

I just went back and clicked on the link you sent and now I can go to devices. Sorryfor my ignorance. I'll now go back and proceed with you original iunstructionPlease hang on

Take your time. *****. I am here

Customer Replay

When I clicked on the link and got to devices it brought to the mythical Dawn Ramirez again and her devices. How do I get to mine?

I guess you are opening just a picture I sent you in the chat
it is not a real web page
Please click on this link: https://appleid.apple.com/

Customer Replay

I'm clicking on the link you sent me early on in the chat

Customer Replay

I actually signed in with that and that opened up but there was no optoon for devices there

Can you please send me a picture of the page that you see when you sign in?

Customer Replay


thank you

Customer Replay

I just emailed it to you

Thank you, let me check, please
Please click on Account security and check what you have there

Customer Replay


On your picture, please let me know if this is Devices? Because the picture is very blurred, I cannot read it
Agent uploaded: Screenshot.png
Type: image/png
Size: 894303

Customer Replay

when I clicked on Account Security I saw three trusted devices -- my apple watch, my iPhone just my name and an icon I couldn't decipher but I assume is my ipaad

Do you have only 1 apple ID?

Customer Replay

yes as far as I know.

Good. In this case, I suggest you changing your Apple ID's password for security reasons. To make sure noone is using your apple ID for their purposes

  1. Please open appleid.apple.com again
  2. see on the left you have Sign-In and Security section
  3. In the Sign-In and Security section, click Password
  4. Enter your current password, then enter a new password and confirm the new password.
    We suggest you use a strong password, do not use your date of birth, SNN, or something that can be guessed by others.
  5. Click Change Password.
Customer Replay

I'm having trouble changing my password. I put in a newly created password and then w2hen I try to confirm it, as soon as I type in the very first letter, it says it's wrong. Now what?

you should type all of the password till the end to confirm it. It says wrong when you type only a few letters because the new password is not complete

Customer Replay


please let me know if it worked

Customer Replay

You're right. It worked!!

I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?

Customer Replay

Now is the original notification problem of my old password being used to face time on some other phone still to be resolved?

Even if anyone used your Apple ID, they will not be able to do it anymore since you have changed your password

Customer Replay

Good. Can I assume that I will not be charged for any facetiming calls that already took place

Apple does not charge a toll or fee to make or receive any calls on Facetime

Customer Replay

No, but ATT might if the calls were out of country.

Please check with ATT if there were any international calls from your number
To reach them please Call 611 or 1-800-331-0500

Customer Replay

OK I'll deal with ATT when and if that happens.

You can save this chat as a bookmark in your browser, or copy the link in your address bar and paste it to any place you'd like.
For your convenience, here's the link - https://howly.com/chat

Customer Replay

Thanks so much. You've been great. You deserve a medal for patience and forebearing with me.

Thank you so much! It was a pleasure assisting you today, *****
I am so pleased to see your issue got resolved!

Get answers until you're satisfied
14 verified experts are online now
Expert's Assistant
Ask your question here
Share on:
Copy to clipbord
Was it helpful?
Howly expert is ready to help you with your iOS problem

No comments yet...

What about starting a discussion? Be the first to share your thoughts!

Write a comment

We use cookies to improve your browsing experience on our site, show personalized content and targeted ads, and analyze site traffic.
More info