Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
You might want to consider changing your password and making sure it is a strong one. You can also add 2 Factor Authentication to your account for more security
Additionally, check your device list to see if there is a device signed in that you don't recognize.
I can explain you how to do all of this
You might want to consider changing your password and making sure it is a strong one. You can also add 2 Factor Authentication to your account for more security
Additionally, check your device list to see if there is a device signed in that you don't recognize.
I can explain you how to do all of this
Customer Reply
I believe I was to receive a password or pin #via email in order to proceed. I have not received any email from Apple
Proceed to where? Can you please send me a screenshot of that email?
Customer Reply
I've taken the picture but don't know how to send it to you. As you can telll, I'm not technically proficient at all.
To attach pictures to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have either to choose an image on your device or take a photo right away. Then confirm sending.
alternatively, you can send it to our email: help@howly.com
alternatively, you can send it to our email: help@howly.com
Customer Reply
Just sent it to your email
Thank you for the photo
I have received and reviewed it
Do you have access to your iPhone at the moment?
Or to your ipad?
I have received and reviewed it
Do you have access to your iPhone at the moment?
Or to your ipad?
Customer Reply
Yes, both
Great. Let's check your Apple ID device list to find where you're signed in. If you see any device that you do not know, you will be able to permanently delete if from your account
Use the web to find where you're signed in
From the Devices section of your Apple ID account page, you can find all of the devices that you're currently signed in to with your Apple ID, including Android devices, consoles, and smart TVs:
1. Sign in to appleid.apple.com,* then select Devices.
2. If you don’t see your devices right away, click View Details and answer your security questions.
Please let me know when you get there and check if you recognize all of the devices in the list
Use the web to find where you're signed in
From the Devices section of your Apple ID account page, you can find all of the devices that you're currently signed in to with your Apple ID, including Android devices, consoles, and smart TVs:
1. Sign in to appleid.apple.com,* then select Devices.
2. If you don’t see your devices right away, click View Details and answer your security questions.
Please let me know when you get there and check if you recognize all of the devices in the list
Customer Reply
I don't see the option to select Devices
Please see my screenshot
Do you see menu like this?
Do you see menu like this?
Customer Reply
When I clicked on it it opened to what looks like a sample of someone's account Dawn ramirez
Yes, it is just an example that shows where you can find devices
1. You need to open this link: http://appleid.apple.com/
2. You need to login with your apple id and password
3. When you are in your Apple account, you need to click on Devices
1. You need to open this link: http://appleid.apple.com/
2. You need to login with your apple id and password
3. When you are in your Apple account, you need to click on Devices
Customer Reply
Yes but I never got to a screen that looked like that
What do you see when you login? Can you please show me?
Customer Reply
I just went back and clicked on the link you sent and now I can go to devices. Sorryfor my ignorance. I'll now go back and proceed with you original iunstructionPlease hang on
Take your time. *****. I am here
Customer Reply
When I clicked on the link and got to devices it brought to the mythical Dawn Ramirez again and her devices. How do I get to mine?
I guess you are opening just a picture I sent you in the chat
it is not a real web page
Please click on this link: https://appleid.apple.com/
it is not a real web page
Please click on this link: https://appleid.apple.com/
Customer Reply
I'm clicking on the link you sent me early on in the chat
This one: https://appleid.apple.com/ ?
Customer Reply
I actually signed in with that and that opened up but there was no optoon for devices there
Can you please send me a picture of the page that you see when you sign in?
Customer Reply
ok
thank you
Customer Reply
I just emailed it to you
Thank you, let me check, please
Please click on Account security and check what you have there
Please click on Account security and check what you have there
Customer Reply
ok
On your picture, please let me know if this is Devices? Because the picture is very blurred, I cannot read it
Agent uploaded: Screenshot.png
Type: image/png
Size: 894303
Agent uploaded: Screenshot.png
Type: image/png
Size: 894303
Customer Reply
when I clicked on Account Security I saw three trusted devices -- my apple watch, my iPhone just my name and an icon I couldn't decipher but I assume is my ipaad
Do you have only 1 apple ID?
Customer Reply
yes as far as I know.
Good. In this case, I suggest you changing your Apple ID's password for security reasons. To make sure noone is using your apple ID for their purposes
1. Please open appleid.apple.com again
2. see on the left you have Sign-In and Security section
3. In the Sign-In and Security section, click Password
4. Enter your current password, then enter a new password and confirm the new password.
We suggest you use a strong password, do not use your date of birth, SNN, or something that can be guessed by others.
5. Click Change Password.
1. Please open appleid.apple.com again
2. see on the left you have Sign-In and Security section
3. In the Sign-In and Security section, click Password
4. Enter your current password, then enter a new password and confirm the new password.
We suggest you use a strong password, do not use your date of birth, SNN, or something that can be guessed by others.
5. Click Change Password.
Customer Reply
I'm having trouble changing my password. I put in a newly created password and then w2hen I try to confirm it, as soon as I type in the very first letter, it says it's wrong. Now what?
you should type all of the password till the end to confirm it. It says wrong when you type only a few letters because the new password is not complete
Customer Reply
ok
please let me know if it worked
Customer Reply
You're right. It worked!!
Great!
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
Customer Reply
Now is the original notification problem of my old password being used to face time on some other phone still to be resolved?
Even if anyone used your Apple ID, they will not be able to do it anymore since you have changed your password
Customer Reply
Good. Can I assume that I will not be charged for any facetiming calls that already took place
Apple does not charge a toll or fee to make or receive any calls on Facetime
Customer Reply
No, but ATT might if the calls were out of country.
Please check with ATT if there were any international calls from your number
To reach them please Call 611 or 1-800-331-0500
To reach them please Call 611 or 1-800-331-0500
Customer Reply
OK I'll deal with ATT when and if that happens.
You can save this chat as a bookmark in your browser, or copy the link in your address bar and paste it to any place you'd like.
For your convenience, here's the link - https://howly.com/chat
For your convenience, here's the link - https://howly.com/chat
Customer Reply
Thanks so much. You've been great. You deserve a medal for patience and forebearing with me.
Thank you so much! It was a pleasure assisting you today, *****
I am so pleased to see your issue got resolved!
I am so pleased to see your issue got resolved!
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