Updated: March 26, 2023
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by Oleksandr Lazariev
Tech Expert & Writer
796 resolved issues

There is an issue with advertisment of our Instagram Reel

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Please describe your request with as many details as possible for me to get the whole picture of the situation.

Customer Replay

Well, we posted one reel recently. Now we are not able to boost it. Because (my guess) is that one of our promoters made it as a branded content on his Instagram.


I see. Did you get a notification about it?

Customer Replay

I get the message that "You can only boost branded content post with one brand partner"
yes, yesterday when I tried to boost, it was rejected by Instagram.
Since then I've been trying to find what the issue is.
The "partner" removed his advertisment and the reel on his page.

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Customer Replay

But I still have issues.

So, in order to boost it again, you need to create a new post with the same partner and try to get an agreement not to delete this post. You can also add them to favorites or highlights, so they could still be on your page.

Customer Replay

Ok, so doesn't help that we took these steps:......

What troubleshooting have you done so far?

Customer Replay

To revoke ad creation access:
Tap Settings.
Tap Business.
Tap Branded Content.
Tap Ad Creation Partners.
You should see the business partner under “Approved Partners.” Tap Remove to revoke their ad creation access.

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And they did not help in your case?

Customer Replay


I see.
Has you or your partner allowed another to boost my post on Instagram?

Customer Replay

We did aprove him yesterday. But we did not know what would effect our posibility to advertise.
that it*

Okay, got it.
So, you want to boost your ad once again, but the reel was deleted due to the issue: "You can only boost the branded content post with one brand partner"?

Customer Replay

No, the reel is there. But I can't boost it.

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Okay, thank you.

Customer Replay

Visitor uploaded: Insta-issues.pdf
Type: application/pdf
Size: 66237

So, as I can see, this post has already been promoted, as the issue on the lowest part of your phone said.

Customer Replay

It't that one.
Correct. but not by us.

Customer Replay

Who is promoting it? He has removed it from his insta
I asked them to take it away do that we were able to boost it our self. The only thing he was supposed to do was to put it on his insta page.

Sorry, I cannot see who is promoting it.

Customer Replay

so what should we do?

Do you have the contact of your partner? If yes, you need to make another post together and promote it correctly, so you both have a post, that is boosted.

Customer Replay

Aha, and thereby I can boost it as much as we want on our instagram account as well?
Can you maybe make some kind of step what we have to do? like 1, do. A... 2, do B... 3, do C.... etc? :.)

As you will add and your partner will do everything correctly and have an agreement, so yes. But you also need to make sure, that your post is good for boosting as Instagram has its own tools of promoting reels.

Customer Replay

Yes, we have promoted all reels, without issues before.
But that was without any partner

I understand you.
Let me provide you of how to boost it in the right way.

Customer Replay


To allow a brand partner to boost:
Create a post.
On the screen where you write a caption, tap to toggle on Add paid partnership label.
Tap Add brand partners.
Search for the brand partner that you want to tag in your post and tap Add.
Tap Next to allow brand partner to boost.
Tap Done.
Add the paid partnership label to Reels:

  • After you've selected a photo or video and added a caption, effects, and filters, tap Next.
  • Tap Advanced Settings.
  • Turn the Add paid partnership label toggle on.
  • Tap Add brand partners to add up to two brands.
  • Tap the name of the brand you want to add to your post.
Customer Replay

The post is already created. I hope that will not make any issues?

I hope so too.
Is there anything else I can do for you today?

Customer Replay

Well, I don't know if there is anythinng you can do about what I think is shadow-ban?

Sorry, but we are not capable of removing it, to my regret.

Customer Replay

Any idea why it happens?

In general, shadowbanning refers to blocking a user’s social media content in such a way that they are unaware that it’s happening. Instagram puts it due to its T&C and Privacy Policy.

Customer Replay

yes. Ths funny thing is that there hasn't been made any posts that are in violation with their policies...
But that is maybe a bigger project to undertake here. I will come back to you. Now I have to try and get this fixed first.

Customer Replay

Thanks for now then. Have a nice day :-)

Have a good day!

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