Updated: March 21, 2023
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by Vitalii Yovko
Tech Expert & Writer
648 resolved issues

The pictures of persons on my whatapp appear but not the name show do I fix it

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
May I have the brand and model of your phone?

Customer Replay

on my what’s app I can see the profile picture but not the names


how do I fix that I have a Samsung galaxy A51

What troubleshooting have you done so far? Have you checked the app permissions?

Customer Replay

yes can you help me

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If your contacts' numbers are shown instead of their names, you might need to reset the WhatsApp sync with your contacts. To do so: Open your phone's Settings, then tap Users & accounts > WhatsApp.

Customer Replay

okay I second

Sure! Take your time!

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my phone started backing up just a minute

Please keep me updated.

Customer Replay

will do

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Please let me know if it worked.

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Thank you!

Customer Replay

my phone started backing up it is now at 77%

Got it! Thank you for the update!

Customer Replay

I clicked on accounts and backup I do not see any whatsApp

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*****, could you please let me know what options you have after clicking on the "Accounts" option in your settings?

Customer Replay

back up data restore data back up data again bring data fron old device external storage transfer

Thank you!
Could you please navigate to Settings, swipe to, and tap Accounts and backup? Please let me know if you have the "Manage accounts" option there.

Customer Replay

I just saw the WhatsApp and I clicked on it

Did you see it in the "accounts" section?

Customer Replay


Great! Please let me know if you have the "More" button at the top right corner once you clicked Whatsapp.

Customer Replay

i have notifications app timer remove permissions if app is unused set as default mobile data battery and storage

Got it! Could you please provide me with a screenshot of the options you get after clicking WhatsApp via the "accounts" section?

Customer Replay

I send you what is on the screen

To attach pictures to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have either to choose an image on your device or take a photo right away. Then confirm sending.

Customer Replay

Visitor uploaded: image.jpg
Type: image/jpeg
Size: 1023267

Thank you!
Please note that that's your general settings menu but not the Whatsapp menu. Could you please click on "Apps"?

Customer Replay

That is what I get when I click on whatsapp
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 1004840
The names just came through thanks

Sounds great!
Please let me know if I can help you with anything else.

Customer Replay

if I would like to type someone name on WhatsApp how do I do it because a few names did not come through

Please make sure that that person is added to your phone contact list.

Customer Replay

there is no other way to type it in

If that is the case, please do the following:
Press Contacts on the apps menu.
Press New contact or New.
Enter the contact's name and phone number > press SAVE.
The contact should automatically appear in your WhatsApp contact list. If the contact doesn't appear, open WhatsApp, then press New chat > Options > Reload contacts.

Customer Replay

Thanks very much for your help have a great weekend

You are always very welcome!
Feel free to chat with us if you have any tech-related questions!

Customer Replay


Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!

Customer Replay


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