Updated: April 18, 2023
98 Views
Was it helpful?
author
by Hanna Finley
Tech Expert & Writer
558 resolved issues

The handsets on my BT4500 are not working

author

Hello, thank you for using Howly.
What troubleshooting have you done with your BT4500 so far?

image

Customer Replay

we have tried to ring the set using our moblies . the base unit rings but no answer on handset
If we ring using this method we get an answer cannot be taken at the moment

author

I see
Could you please tell me if there are any messages on display?

Customer Replay

when we try and riing out on the handset we have no dialling tone
message on display at the moment is Handset 1 7 new calls

author

I see, so there are no error messages

Customer Replay

no

banner 3
author

Could you please tell me if you tried to solve this issue on your own?

Customer Replay

yes all we have tried is as explained above. we have done no other attempt at troubleshooting

author
Top answer

Got it
Thank you for the information!
Could you please check if your battery is fully charged?

Customer Replay

yes, have just checked

author

Got it, thank you!
Please, make sure that you're using the line cord that came with the phone as a different cord may not be suitable.

Customer Replay

we are using the original cord as supplied with the phone

banner 6
author

Please, check that both ends of the line cord are securely connected

Customer Replay

yes they are

author

Please, check that both ends of the power adapter are securely plugged in

Customer Replay

yes plugged in

author
Top answer

Got it, please, power off the handset, wait for a minute, and then turn it on again to reset your handset
Please, let me know how everything is going

Customer Replay

on replacing the handset the message says no base unit check base

banner 9
author

I see, thank you for the information!
Could you please tell me if it is not too far away from the base and if there are no walls between them?

Customer Replay

we have 2 flashing red zeros on display it is about 15 to 20 feet away from base in another room in the house - in same site as it has been at time of purchase about 15 years ?

author

Got it, could you please tell me if this message occurred after you turned it back on, right?

Customer Replay

yes this is the first time we;ve seen this message

author
Top answer

Could you please tell me how long ago did you replace the batteries?

Customer Replay

can't remember

author

Could you please replace them?

Customer Replay

yes

author

Thank you, please, keep me updated

Customer Replay

Have replaced barreies and have display Sync data Set time? i have pressed yes to that

author

Could you please check if it is working fine now?

Customer Replay

Ye s it is working now - have just phoned my landline with the mobile and it is working perfectly thank you

author

Great, glad to hear that!
You're very welcome, *****!
Is there anything else I can do for you today?

Customer Replay

No thank you for your help

author

You're welcome!
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!

https://imagedelivery.net/cT5c9Z7JJOphL0SI-n4Eyw/46a7970a-790c-47b9-0c80-94eeaff7a000/width=80
Our expert Hanna is online and ready to resolve your issues
558 resolved issues
Share on:
Copy to clipbord
Was it helpful?

Get answers until you're satisfied

/images/experts/tech/DannisK.webp
/images/experts/tech/StacyS.webp
/images/experts/tech/BorisP.webp

14 verified experts are online now

Arsenio Z.

Expert's Assistant

Arsenio Z.

Welcome! How can I help you with your question?

Ask your question here

No comments yet...

What about starting a discussion? Be the first to share your thoughts!

Write a comment

We use cookies to improve your browsing experience on our site, show personalized content and targeted ads, and analyze site traffic.
More info