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The handsets on my BT4500 are not working
Hello, thank you for using Howly.
What troubleshooting have you done with your BT4500 so far?
we have tried to ring the set using our moblies . the base unit rings but no answer on handset
If we ring using this method we get an answer cannot be taken at the moment
I see
Could you please tell me if there are any messages on display?
when we try and riing out on the handset we have no dialling tone
message on display at the moment is Handset 1 7 new calls
I see, so there are no error messages
no
Could you please tell me if you tried to solve this issue on your own?
yes all we have tried is as explained above. we have done no other attempt at troubleshooting
Got it
Thank you for the information!
Could you please check if your battery is fully charged?
yes, have just checked
Got it, thank you!
Please, make sure that you're using the line cord that came with the phone as a different cord may not be suitable.
we are using the original cord as supplied with the phone
Please, check that both ends of the line cord are securely connected
yes they are
Please, check that both ends of the power adapter are securely plugged in
yes plugged in
Got it, please, power off the handset, wait for a minute, and then turn it on again to reset your handset
Please, let me know how everything is going
on replacing the handset the message says no base unit check base
I see, thank you for the information!
Could you please tell me if it is not too far away from the base and if there are no walls between them?
we have 2 flashing red zeros on display it is about 15 to 20 feet away from base in another room in the house - in same site as it has been at time of purchase about 15 years ?
Got it, could you please tell me if this message occurred after you turned it back on, right?
yes this is the first time we;ve seen this message
can't remember
Could you please replace them?
yes
Thank you, please, keep me updated
Have replaced barreies and have display Sync data Set time? i have pressed yes to that
Could you please check if it is working fine now?
Ye s it is working now - have just phoned my landline with the mobile and it is working perfectly thank you
Great, glad to hear that!
You're very welcome, *****!
Is there anything else I can do for you today?
No thank you for your help
You're welcome!
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!
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