Hello, thank you for using Howly.
May I ask what troubleshooting have you done so far?
looked at it in confused disbelief
Are there any errors on the treadmill's display? Does your Vision Fitness treadmill turn on and work properly?
no and yes it turns on but the cover plate is unattached
Okay, got it, thank you!
Please, try positioning the cover where it was and press on it to attach it.
Tried that it that didn’t work
it looks like there should be some sort of clip or a bolt that screws in but I’ve looked around and found nothing loose
May I ask you to take a photo of the cover plate and the part of the treadmill where it was?
To attach pictures to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have either to choose an image on your device or take a photo right away. Then confirm sending.
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You can see those cross bars under the cover that is unattached. The cover is supposed to be attached to those bars and it seems that they aren’t supposed to be removable from the cover. So the issue might be that the cover broke or was unattached from those bars.
Agreed. So how do I reattach it?
I think your issue requires help from a repairman, who's able to come to review the problem in person. However, if you would like to try to fix it yourself I'll do my best to provide you with the clearest instructions.
Please, let me know what option you whould opt for.
ok. Where do I start ?
The first thing you'll need to do is unattach the arm from the circular cover plate.
Incredibly I found an Allen wrench that fits
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Now what?
Thank you for the photo!
Now you need to remove the plastic cover that covers two other arms, and then unattach those arms from each other.
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I don’t own the the wrench that can unscrew that nut in the center
socket wrench
Okay. However, you'll need to remove those cross bars to see if they can be attached back to the circular cover.
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“Fixed”. Thank you
Good, I am glad to hear that!
Do you have any additional questions I can help you with?
nope. Thanks again
Please feel free to contact us at any time. We'll be happy to help you. Have a nice one!
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