Sign-in failed in Pureflix, I verified what was entered but was still denied access.

Please, could you specify what message/error you get when you try to sign in?

Could you tell me the email address associated with your Pure Flix account?

Do you have access to this email inbox?

Great!
Let's recover your Pure Flix account step by step together!
Go to PureFlix.com sign-in screen, using this link: https://app.pureflix.com/users/sign_in

Okay, got it!
But to add it to your Fire Stick, you need to have access to it

Oh, excellent!
Now you want to set it up on your Fire Stick, right?

*****, have you already taken any steps?

So you've already downloaded the Pure Flix app and are on the login screen, right?

Now I got it, thanks!😅
*****, can I get a photo of what you see on your TV screen now, please?
To attach pictures to our chat, you need to press the paper clip button in the lower right corner of the chat window.
Then you have either to choose an image on your device or take a photo right away. Then confirm sending.

Could you tell me what step you stopped on your Fire stick when you tried to log into your Pure Flix service?
As we tried to solve your issue before. We were trying to set up your Pure Flix on fire stick, am I right?

Great! Could you tell me if you have access to your Pure flix now?

Could you enter your email and password one more time, please?

Could you tell me a full error message, *****?

Could I ask you to follow further instructions?

Please, tap on this link --> https://app.pureflix.com/users/sign_in
On the Sign In screen, below the blue “Sign In” bar click on "Forgot password?".
Type in your email address *****@gmail.com
Click on "Send me toreset password instructions".

Thank you so much, *****! Please, keep me posted

If you were allowed to follow these steps when you open the link then your email is correct.

We can try to recover your password with the instructions above.

*****, am sorry to ask you again, but, do you have access to *****@gmail.com?

You will receive an email in a few minutes with instructions on how to reset your password on your email *****@gmail.com.

Great! And now, please, use this password to access your Pure Flix account

Great!