Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
Customer Reply
Computer has been locked and we need to know if number is legal to ring for unlocking
Are you seeing a warning across your screen saying your computer is infected with something, and that you need to call a phone number?
Customer Reply
Yes
That is most likely a scam
Please don't call that number
Please don't call that number
Customer Reply
What should we do
Rather, press the Windows button on your keyboard
Do you see the Start menu?
Do you see the Start menu?
Customer Reply
Yes
please type in task manager and when it shows up, click on it
Customer Reply
Yes
In your Task Manager, please select Google Chrome, and click END TASK in the bottom right
Customer Reply
Google chrome not showing
What web browser do you use?
Customer Reply
I don't know - not it literate!!! 😃
Please let me know what apps do you see in your Task Manager
Do you see a window like the following?
Do you see a window like the following?
Customer Reply
Microsoft Edge above task manager under Apps
Please select Microsoft Edge, then click END TASK button
Customer Reply
Yes
Has the warning screen disappeared?
Now, please open your Edge browser one more time
When it asks to restore your lost tabs, deny restoring
Now, please open your Edge browser one more time
When it asks to restore your lost tabs, deny restoring
Customer Reply
Iyes
Is your browser usable now?
Customer Reply
Yes
That's it, thank you for confirming!
Customer Reply
Thank you for your help best $1 spent this year 🙂
You are welcome, *****! 🙂
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