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Electronics & Household, Home network, Laptops issues, Smart home devices issues
Our computer has been locked up and we are unsure if the support number is legal to unlock
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Computer has been locked and we need to know if number is legal to ring for unlocking
Are you seeing a warning across your screen saying your computer is infected with something, and that you need to call a phone number?
Yes
That is most likely a scam
Please don't call that number
What should we do
Rather, press the Windows button on your keyboard
Do you see the Start menu?
Yes
please type in task manager and when it shows up, click on it
Yes
In your Task Manager, please select Google Chrome, and click END TASK in the bottom right
Google chrome not showing
What web browser do you use?
I don't know - not it literate!!! 😃
Please let me know what apps do you see in your Task Manager
Do you see a window like the following?
Microsoft Edge above task manager under Apps
Please select Microsoft Edge, then click END TASK button
Yes
Has the warning screen disappeared?
Now, please open your Edge browser one more time
When it asks to restore your lost tabs, deny restoring
Iyes
Is your browser usable now?
Yes
That's it, thank you for confirming!
Thank you for your help best $1 spent this year 🙂
You are welcome, *****! 🙂
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