Updated: March 14, 2023
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by Yelyzaveta Tsyplenko
Tech Expert & Writer
506 resolved issues

Our computer has been locked up and we are unsure if the support number is legal to unlock

Is the number legal

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay

*****

Nice to meet you, *****!

Customer Replay

Computer has been locked and we need to know if number is legal to ring for unlocking

Are you seeing a warning across your screen saying your computer is infected with something, and that you need to call a phone number?

Customer Replay

Yes

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That is most likely a scam
Please don't call that number

Customer Replay

What should we do

Rather, press the Windows button  on your keyboard
Do you see the Start menu?

Customer Replay

Yes

please type in task manager and when it shows up, click on it

Customer Replay

Yes

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In your Task Manager, please select Google Chrome, and click END TASK in the bottom right

Customer Replay

Google chrome not showing

What web browser do you use?

Customer Replay

I don't know - not it literate!!! 😃

Please let me know what apps do you see in your Task Manager
Do you see a window like the following?

image

Customer Replay


Microsoft Edge above task manager under Apps

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Please select Microsoft Edge, then click END TASK button

Customer Replay

Yes

Has the warning screen disappeared?
Now, please open your Edge browser one more time
When it asks to restore your lost tabs, deny restoring

Customer Replay

Iyes

Is your browser usable now?

Customer Replay

Yes

That's it, thank you for confirming!

Customer Replay

Thank you for your help best $1 spent this year 🙂

You are welcome, *****! 🙂

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