Updated: May 09, 2023
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by Chris Wolker
Tech Expert & Writer
1013 resolved issues
Verified Expert in:
Smartphones, Tablets, Gadgets, Apps

One handset on BT4600 does not ring as it shows MUTE

How do I unmute it?

Short summary:

  1. Turn the handset off using the red button.
  2. Then turn it back on again .
  3. See if it works correctly.

Hello, thank you for using Howly.
Please clarify, do you mean that you cannot be heard during a call or you cannot hear when someone calls you?

Customer Replay

the phone does not ring

Okay, got it.
Before I advise what can be done to solve your problem please tell me what troubleshooting have you done with BT4600 so far.


Customer Replay

checked volume control, do not disturb function, block nuisance calls,

Have you checked settings -> ringing -> ringing volume?

Customer Replay


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Is it turned on?

Customer Replay

Its a handset to a house phone

Top answer

Okay, please try to turn the handset off using the red button, then turn it back on again and see if it then works correctly.

Customer Replay

ok done that

Please, check if the phone is ringing now

Customer Replay

Yes it rings now

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Okay, good.
So is your problem solved, *****?

Customer Replay

Yes thank you

Thanks too!

Customer Replay


Please feel free to contact us at any time. We'll be happy to help you. Have a nice one!

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Tay-Tay Tornado
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You just saved me $$$
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Thanks God it was easy fix!!!!

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