Updated: March 28, 2023
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by Jessica Miller
Tech Expert & Writer
667 resolved issues

On my chromebook, Google play disappeared.

When I try to reinstall it, I get Error code 6. I am disabled and can't type well, I need step by step guide to fix this.

Hello, thank you for using Howly.
Please follow this:

  1. On your Chromebook click on the "Settings icon"
  2. Scroll down you should see a "Google Play Store" option there
  3. Click “turn on.”
Customer Replay

Google play disappeared from my chromebook. When I try to reinstall it I get Error code6


When you go the Settings, is it turned on?

Customer Replay

Can you walk me through the solution?

Sure! Please open "Settings" by clicking on a "Gear" icon

Customer Replay

Got it

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Scroll a little, you should see a "Google Play Store" title there

Customer Replay

I have tried this before. I turn it on and then it takes about 5 mins and I get error code 6

Please, try one more time, after turning it on, you should see a licence agreement page
Make sure you click “Accept” (after reading the agreement and if you accept it)

Customer Replay

No license agreement page!

Got it, please check if you see any Google Play icons in the app list

Customer Replay

I see it, but that's where I get lost!

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Try to clicking on it, or it is greyed out?

Customer Replay

I clicked on it and it sent me back to settings

Understood, we should re-login to your account on Chromebook
Open the "Manage devices" page in your browser
Here is a direct link to it: https://myaccount.google.com/device-activity?continue=https%3A%2F%2Fmyaccount.google.com%2Fsecurity
Locate your Chromebook there, click on it, and select "Sign out"

Customer Replay

Ok done. Google play is back and I am trying to install a game to make sure it works!
It works! I have no Idea how, but thank you for being patient with me!

I am so pleased to see your issue got resolved!

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