On my chromebook, Google play disappeared.

When I try to reinstall it, I get Error code 6. I am disabled and can't type well, I need step by step guide to fix this.

Jessica Miller

Hello, thank you for using Howly.
Please follow this:

On your Chromebook click on the "Settings icon"
Scroll down you should see a "Google Play Store" option there
Click “turn on.”

Customer Replay

Google play disappeared from my chromebook. When I try to reinstall it I get Error code6

Jessica Miller

When you go the Settings, is it turned on?

Customer Replay

Can you walk me through the solution?

Jessica Miller

Sure! Please open "Settings" by clicking on a "Gear" icon

Customer Replay

Got it

Jessica Miller

Scroll a little, you should see a "Google Play Store" title there

Customer Replay

I have tried this before. I turn it on and then it takes about 5 mins and I get error code 6

Jessica Miller

Please, try one more time, after turning it on, you should see a licence agreement page
Make sure you click “Accept” (after reading the agreement and if you accept it)

Customer Replay

No license agreement page!

Jessica Miller

Got it, please check if you see any Google Play icons in the app list

Customer Replay

I see it, but that's where I get lost!

Jessica Miller

Try to clicking on it, or it is greyed out?

Customer Replay

I clicked on it and it sent me back to settings

Jessica Miller

Understood, we should re-login to your account on Chromebook
Open the "Manage devices" page in your browser
Here is a direct link to it: https://myaccount.google.com/device-activity?continue=https%3A%2F%2Fmyaccount.google.com%2Fsecurity
Locate your Chromebook there, click on it, and select "Sign out"

Customer Replay

Ok done. Google play is back and I am trying to install a game to make sure it works!
It works! I have no Idea how, but thank you for being patient with me!

Jessica Miller

I am so pleased to see your issue got resolved!