Updated: March 16, 2023
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by Bridget Stivenson
Tech Expert & Writer
419 resolved issues
Verified Expert in:
Computers, Laptops issues, Apple Mac

No audio from LG350 blu ray through surround sound

we cannot get the sound, there is video

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Please, check the TV's sound output mode to ensure the internal speakers are set to ON and that the volume is not muted. Also, try to unplug the Blu-ray Player, then plug it back in again.


Customer Replay

tv has volume, just unplugged and plugged it is on

Got it. Can you check it now?

Customer Replay

trying now

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Customer Replay

says there is no connected device

Got it
Did you happen to see this message before? Or this message appeared when you did this: "just unplugged and plugged it is on"?

Customer Replay

we never saw it before, video is playing, no sound

So, now video is playing but no sound, right?

Customer Replay


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Got it
If the audio doesn't work after you've checked everything else with the connections and TV, you may need to reset the Blu-ray player. Unplug the player from the electrical outlet for at least five seconds, then plug it in. Check to see if the sound is restored. If not, perform a factory reset. Please note: This will cause the player to lose all set configurations, such as network settings and Netflix account information. Press the "Home" button on the Blu-ray player's remote. Select "Setup," then select "Others." Select "Initialize," then "Factory Set."

Customer Replay

just reset factory going thru prompts to set up

Please, let me know about the result

Customer Replay

didn't work

Still no sound?
Please, try this:
Go to your Blue Rays settings in the main menu. Go to HDMI settings. Go to the audio output and change it from Bitstream to LPCM.

Customer Replay

just got it, had to use DVD remote, have a universal Logitech harmony remote

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So, could you please check if it works now?

Customer Replay

volume is working with lg remote

Got it
So, your issue is solved now, right?

Customer Replay

yes, thank u so much

You're welcome! Is there anything else I can do for you today?

Customer Replay

all good

Please feel free to contact us at any time. We'll be happy to help you. Have a nice one!

Customer Replay

you too

Thanks a lot!

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