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Customer Reply
*****
Nice to meet you, *****!
Please, check the TV's sound output mode to ensure the internal speakers are set to ON and that the volume is not muted. Also, try to unplug the Blu-ray Player, then plug it back in again.
Please, check the TV's sound output mode to ensure the internal speakers are set to ON and that the volume is not muted. Also, try to unplug the Blu-ray Player, then plug it back in again.
Customer Reply
tv has volume, just unplugged and plugged it is on
Got it. Can you check it now?
Customer Reply
trying now
Got it
Customer Reply
says there is no connected device
Got it
Did you happen to see this message before? Or this message appeared when you did this: "just unplugged and plugged it is on"?
Did you happen to see this message before? Or this message appeared when you did this: "just unplugged and plugged it is on"?
Customer Reply
we never saw it before, video is playing, no sound
So, now video is playing but no sound, right?
Customer Reply
correct
Got it
If the audio doesn't work after you've checked everything else with the connections and TV, you may need to reset the Blu-ray player. Unplug the player from the electrical outlet for at least five seconds, then plug it in. Check to see if the sound is restored. If not, perform a factory reset. Please note: This will cause the player to lose all set configurations, such as network settings and Netflix account information. Press the "Home" button on the Blu-ray player's remote. Select "Setup," then select "Others." Select "Initialize," then "Factory Set."
If the audio doesn't work after you've checked everything else with the connections and TV, you may need to reset the Blu-ray player. Unplug the player from the electrical outlet for at least five seconds, then plug it in. Check to see if the sound is restored. If not, perform a factory reset. Please note: This will cause the player to lose all set configurations, such as network settings and Netflix account information. Press the "Home" button on the Blu-ray player's remote. Select "Setup," then select "Others." Select "Initialize," then "Factory Set."
Customer Reply
just reset factory going thru prompts to set up
Please, let me know about the result
Customer Reply
didn't work
Still no sound?
Please, try this:
Go to your Blue Rays settings in the main menu. Go to HDMI settings. Go to the audio output and change it from Bitstream to LPCM.
Please, try this:
Go to your Blue Rays settings in the main menu. Go to HDMI settings. Go to the audio output and change it from Bitstream to LPCM.
Customer Reply
just got it, had to use DVD remote, have a universal Logitech harmony remote
So, could you please check if it works now?
Customer Reply
volume is working with lg remote
Got it
So, your issue is solved now, right?
So, your issue is solved now, right?
Customer Reply
yes, thank u so much
You're welcome! Is there anything else I can do for you today?
Customer Reply
all good
Please feel free to contact us at any time. We'll be happy to help you. Have a nice one!
Customer Reply
you too
Thanks a lot!
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