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Updated: April 26, 2023
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by Jake Jeong
Tech Expert & Writer
1008 resolved issues
Verified Expert in:
Tablets, Gadgets, Apps, Smart TV issues

New laptop with windows 11 - wont load McAffee LiveSafe software because it was not sourced from the Microsoft Store

How do we defeat this? Antivirus software is essential.

Short summary:

  1. Open the "Settings" app on your Windows 11 laptop.
  2. In the left panel, select the "System" section.
  3. Scroll down the list and click on "Activation."
  4. Click on "S Mode."
  5. Click on "Open Store."
  6. Click on "Get" to exit S Mode.
  7. Now, you should be able to install the McAffee LiveSafe software outside the Microsoft Store.
  8. Go to the official McAffee website and download the installation file.
  9. Once the download is complete, double-click the file to start the installation process.
  10. Follow the on-screen instructions to complete the installation.
  11. After installation, launch the McAffee LiveSafe software and follow the instructions to set it up.
author
Jake Jeong

Hello, thank you for using Howly.
What troubleshooting have you done so far?

Customer Replay

Looked at the settings in windows defender -
Edge stops working after trying to run download software.

Top answer
author
Jake Jeong

Okay, understood

  1. Open Settings
  2. On the left panel, you will see sections. The System section should be chosen
  3. Scroll down the list and click on "Activation"
  4. Click on "S Mode"
  5. Click on "Open Store"
  6. Click on "Get"
Customer Replay

OK, we are out of S mode - what do we do next?

author
Jake Jeong

Now you should be able to install the apps outside the Microsoft Store

Customer Replay

Thank you

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author
Jake Jeong

You are welcome! Please, check it and let me know if the issue is resolved

Customer Replay

The app is now installing - so thanks again!

author
Jake Jeong

Nice! Can I help you with anything else, *****?

Customer Replay

No - that's all good. Thanks for your help, and have a good day.

author
Jake Jeong

Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!

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