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My ring keeps alerting for no reason
Hello, thank you for using Howly.
What is the model of your phone?
Iphone 7
Would you be so kind to tell me more about that issue?
Don't know what to add. Doesn't seem to be triggered by people on the sidewalk or cars
What is the model of your ring?
Could you tell me, please, if there is a name on the ring?
No
Let look further and reconnect. Case #?
Could you Open up your Device Settings within the Ring app, please?
Ok
Let me know what you see.
What am I looking for i.e. which tab?
Do you see two buttons one for the Ring Alerts and another for Motion Alerts?
No
Could you explain, please, what options you see?
Videosettings;snapshot notifications; privacy; ring edge; income chime; general part ers
Is there Smart Alert setting?
Not
Okay
Tap general please
Ok
What do you see now?
Device name; location; volume; stolen; remove device
Do you see the three-line icon?
Thats Option button
Do following:
- From within the Ring app on your phone, tap the Options icon and select
Devices. - Tap your Ring doorbell device.
- Tap Motion Settings.
- Tap Advanced Settings.
- Tap Motion Frequency.
- Select Frequently, Regularly, or Periodically.
Frequently (always on and checking), Regularly (takes a short break after each motion alert), or Periodically (takes a longer break after each motion alert)
Not seeing the icon
does your app look something like this?
Found front door. Motion alerts
Okay
Tap Motion Frequency
Select Frequently, Regularly, or Periodically.
Turn it off?
Yes
If you dont need this option
Changed sensitivity to min
Okay
You also can Configure Smart Alerts to Detect Only People
Here's how to configure Smart Alerts on your Ring doorbell:
- From within the Ring app, tap the Options icon and select Devices.
- Tap your Ring doorbell device.
- Tap Motion Settings.
- Tap Smart Alerts.
- In the Person section, tap "on" the Notification icon.
- In the Other Motion section, tap "off" the Notification icon.
Cannot do that. Requires a subscription which I don't have
Okay
If you dont want to pay for subscription, Changed sensitivity
to min should help you
Do you have any additional questions I can help you with?
Did that. For now I am ready to quite. No
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!
Can I print this?
This chat?
Yes
Want to have this so I can work on more latter
I can send you this chat to your email
Thanks
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!
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